At a Glance
- Tasks: Supervise station operations, ensuring safety and excellent customer service.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Other info: Inclusive culture focused on community, teamwork, and continuous improvement.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer journeys.
- Qualifications: Must be 18+, with strong communication skills and a team spirit.
The predicted salary is between 35105 - 42907 £ per year.
This is a 12-month fixed term contract, based at Tottenham Hale Station. You will be working on average of 35 hours per week. Earliest start time, 0625 and latest finish time 2215. Night shifts will be 21:45-06:45. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment. Please note that applicants must be 18 years of age or older. The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical. You will be subject to a Right to Work check & DBS check for this position.
Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Key Responsibilities
- Create a welcoming environment while providing pro-active assistance to customers on and off trains.
- Manage the station team in all matters regarding safety, security, and safe punctual dispatch of trains, whilst working in accordance with the rule book and operational standards.
- Support customers with mobility impairments to ensure a smooth journey.
- Collaborate with Drivers and Conductors to ensure smooth communication and service.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
Skills, Knowledge & Expertise We're Looking For Candidates Who:
- Have a friendly, approachable demeanour with the ability to communicate effectively through written and verbal communication.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a "can-do" attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Are problem solvers, as the role will encounter many different situations, whilst always maintaining integrity.
Job Benefits
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 14th August 2026. Please note vacancies can close earlier due to high influx of candidate applications. At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement being the norm.
Platform Supervisor (12 Months FTC) - SYS 2583 employer: Greater Anglia
At One Stratford Place, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including travel discounts and family-friendly policies, ensures that our team members feel supported both personally and professionally. Join us to be part of a collaborative culture where your contributions are recognised and rewarded, and where you can thrive in your career as a Category Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Supervisor (12 Months FTC) - SYS 2583
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Greater Anglia.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Greater Anglia. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Platform Supervisor (12 Months FTC) - SYS 2583
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Greater Anglia.
How to prepare for a job interview at Greater Anglia
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Greater Anglia's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Greater Anglia offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
