At a Glance
- Tasks: Be the friendly face of Greater Anglia, assisting customers and ensuring their safety.
- Company: Join a dynamic team at Greater Anglia, a key player in the railway network.
- Benefits: Enjoy travel discounts, exclusive deals, and wellbeing support.
- Other info: Flexible part-time hours with excellent growth opportunities.
- Why this job: Kickstart your career while making a real difference in customer experiences.
- Qualifications: Friendly, calm under pressure, and passionate about customer service.
The predicted salary is between 25051 - 26471 £ per year.
Application Deadline: 19 June 2026
Department: Customer Service
Employment Type: Permanent - Part Time
Location: Norwich Station
Reporting To: Emma Pitcher
Compensation: £25,051 - £26,471 / year
Please note that we are unable to accept your application if you do not meet the following criteria.
You will be working an average of 21.52 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working.
Typical roster:
- Week 1: Monday, Tuesday, Saturday 09:45 - 18:30
- Week 2: Sunday, 11:00-19:00 and Monday and Saturday 09:45 - 18:30
You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment. You’ll need a valid driving licence, as part of the role involves driving a buggy to transport passengers.
Salary: pay progression is structured as follows:
- £25,051 0-12 months
- £25,435 from 12–24 months
- £26,471 after 24 months (full‑time equivalent). The actual salary you receive will be pro rata, based on your part‑time hours.
Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
In this role, as a Welcome Host, you’ll be the friendly face of Greater Anglia, delivering effective customer service while helping passengers travel smoothly and safely.
Key Responsibilities
- Create a welcoming environment while providing proactive assistance to customers on and off trains.
- Handle all matters related to safety, security, cash regulations, and maintenance of ticket machines.
- When required, carry out winter precautions in accordance with station arrangements.
- Maintain security at the station.
- Perform station cleaning to uphold the appearance of the station.
- Conduct security checks as part of the Station Security Plans (SSP), with varying frequencies based on the station (every 30 minutes to twice a day).
- Look for left items, ensure waste bins are secured, and confirm that doors are shut and/or locked during security checks.
- Safely operate and drive a buggy to transport passengers around the site.
Skills, Knowledge & Expertise
We’re Looking for Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can-do” attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
Job Benefits
What’s In It for You?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 19th June 2026. Please note vacancies can close earlier due to high influx of candidate applications.
Welcome Host (Part-Time) - 2131 in Norwich employer: Greater Anglia
Greater Anglia is an exceptional employer, offering a dynamic and supportive work environment at Norwich Station. As a Welcome Host, you'll enjoy competitive pay progression, extensive travel discounts, and a strong focus on employee wellbeing, all while being part of a team that values customer service and safety. With opportunities for personal growth and a commitment to family-friendly policies, Greater Anglia is the perfect place to kickstart your career in the railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host (Part-Time) - 2131 in Norwich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Greater Anglia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Greater Anglia and let us see your personality shine through!
We think you need these skills to ace Welcome Host (Part-Time) - 2131 in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Greater Anglia.
Get Familiar with Our Brand:Before applying, take some time to learn about Greater Anglia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Greater Anglia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Greater Anglia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Greater Anglia will surely appreciate.
