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For Companies At a Glance
- Tasks: Lead the planning and delivery of rail services for exciting events across the Greater Anglia network.
- Company: Join Greater Anglia, a key player in the UK railway network, committed to sustainability.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and family-friendly policies.
- Why this job: Kickstart your career in a dynamic environment while making a real impact on customer experiences.
- Qualifications: Experience in event management or transport operations, with strong organisational and communication skills.
- Other info: Flexible hours, including evenings and weekends, with excellent career growth opportunities.
The predicted salary is between 42000 - 52000 £ per year.
This role involves varied working hours, including peak-time coverage and weekend working. This role is area-based in the Norwich area (including Ipswich), with travel as required. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. You will be required to attend a medical, as all offers are subject to passing a safety critical medical. Candidates will be subject to a Right to Work check & DBS check for this position. Applicants must be aged 18 and over.
Starting salary: £49,000 per annum (during the 6-month probation period) increasing to £52,000 per annum.
About the Role
We are seeking a dynamic, organised, and proactive Special Events Delivery Manager to oversee the planning and operational delivery of rail services supporting major events across the Greater Anglia network. This role will have a particular focus on managing services for Norwich and Ipswich football clubs' fixtures, as well as all other significant events that depend on the railway - including concerts, festivals, and city-wide celebrations.
Key Responsibilities
- Lead the end-to-end planning, coordination, and delivery of rail services for special events, ensuring a seamless experience for customers and stakeholders.
- Act as the primary liaison between Greater Anglia Railways and event organisers, including Norwich and Ipswich football clubs, to understand requirements and anticipate operational challenges.
- Work closely with operations, station, and customer service teams to implement robust event management plans, including crowd control and safety procedures.
- Develop and communicate event-specific timetables, staffing arrangements, and contingency plans.
- Analyse performance after each event, capturing lessons learned to drive continuous improvement.
- Represent Greater Anglia at relevant meetings, briefings, and stakeholder engagements linked to special events.
Skills, Knowledge & Expertise
We're Looking for Candidates Who:
- Have experience in event management, transport operations, or a similar fast-paced, customer-focused environment.
- Excellent organisational, communication, and leadership skills.
- A proactive approach to problem-solving and the ability to remain calm under pressure.
- Proven ability to manage stakeholders and develop productive partnerships with clubs, local authorities, and emergency services.
- Flexibility to work outside of traditional hours, including evenings and weekends, as dictated by event schedules.
- A passion for delivering outstanding customer experiences and operational excellence.
Job Benefits
What's in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday, 20th February 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Special Events Delivery Manager (SYS 1233) in Norwich employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Events Delivery Manager (SYS 1233) in Norwich
✨Tip Number 1
Network like a pro! Attend local events or meet-ups related to the railway or event management sectors. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching Greater Anglia and understanding their values and operations. Tailor your responses to show how your experience aligns with their mission of delivering outstanding customer experiences.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to manage a crisis or unexpected situation in past roles. Being able to demonstrate your calmness under pressure will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Special Events Delivery Manager (SYS 1233) in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Special Events Delivery Manager role. Highlight your event management experience and how it aligns with the responsibilities outlined in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully managed relationships in past roles.
Highlight Your Problem-Solving Skills: We’re looking for someone who can stay calm under pressure and tackle challenges head-on. In your application, share specific instances where you’ve had to think on your feet or come up with creative solutions during events. This will show us you’re the proactive candidate we need!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can process your application smoothly. Plus, it shows you’re keen to join our team at Greater Anglia!
How to prepare for a job interview at Greater Anglia
✨Know Your Events
Familiarise yourself with the major events happening in Norwich and Ipswich, especially those related to football clubs. Understanding the specifics of these events will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Discuss past experiences where you successfully managed events or projects, focusing on how you coordinated logistics and ensured everything ran smoothly.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss how you've tackled challenges in high-pressure situations. Think of specific instances where you had to think on your feet and how you resolved issues effectively, as this role requires a proactive approach to problem-solving.
✨Engage with Stakeholders
Prepare to talk about your experience working with various stakeholders. Highlight how you've built relationships and collaborated with different teams or organisations, as this role involves liaising with event organisers and local authorities.
