Future Roles: Automatic Ticket Gateline (ATG) Operator - 2772
Application Deadline: 25 September 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Norwich Station
Reporting To: Benjamin Woodard
Compensation: £25,051 / year
Description
We are currently forward planning for future roles that may become available as an ATG (Gateline) Operator. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.
Positions may be available as Static or Relief roles on a full-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift and you may be required to work in various stations.
Please only apply if you can meet the following essential requirements and working arrangements:
- You will be working an average of 35 hours per week over 4 days. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 05:00 and latest finish 23:00. Finish time could be extended on stadium event days.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training and uniform will be provided.
Step into an exciting opportunity with our Customer Service Team as an Automatic Ticket Gate (ATG) Operator. You'll be the friendly face of Greater Anglia, delivering exceptional customer service while helping passengers travel smoothly and safely.
Key Responsibilities
- Assist in the operation of the Gateline, providing information and assistance to customers
- Ensuring the safe, tidy and efficient operation of the gates
- Helping to prevent ticketless travel and fraudulent activity
- Reporting any faults and issues promptly
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.
Skills, Knowledge & Expertise
We're Looking for Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
Job Benefits
What's In It for You?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 25th September 2026.
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
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Future Roles: Automatic Ticket Gateline (ATG) Operator - 2772 in Norwich employer: Greater Anglia
Greater Anglia is an exceptional employer, offering a dynamic and supportive work environment at the UK's busiest station. With comprehensive training, generous travel discounts, and a strong focus on employee wellbeing, we empower our team members to thrive while delivering top-notch customer service. Join us to be part of a community that values inclusivity, teamwork, and continuous growth, all while contributing to the future of rail travel in the UK.
