At a Glance
- Tasks: Deliver exceptional customer service and assist passengers at various stations.
- Company: Join Greater Anglia, a key player in the railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and exclusive perks.
- Other info: Flexible shifts and opportunities for career progression.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: Friendly, team-oriented individuals with a can-do attitude.
The predicted salary is between 25435 - 33664 £ per year.
You will be working an average of 35 hours per week over 4 days a week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0415 and latest finish 0140. This is a relief role which provides flexibility - weekly rosters are issued the Wednesday before. You will be covering the following stations: Norwich, Diss, Great Yarmouth, Lowestoft and Thetford. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. This role includes a compulsory 5-day Dispatch training course, followed by a final assessment. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment. Applicants must be 18 years of age or older.
Salary: Pay Progression 0-6 months: £25,435, 6-12 months £26,471, 12-24 months, £29,429 to finally 24+ months £33,664 per annum.
Key Responsibilities:
- Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
- Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
- Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
- Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to visually impaired customers, who may need to hold your arm or lean on you for guidance.
- Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
Skills, Knowledge & Expertise:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can-do” attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Have familiarity using new technology such as smartphones to assist customers.
Job Benefits:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 29th May 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement being the norm.
Customer Services Hybrid (Area Relief) - 2039 in Norwich employer: Greater Anglia
Greater Anglia is an exceptional employer that prioritises employee wellbeing and growth, offering a dynamic work environment where inclusivity and respect are at the forefront. With generous benefits such as travel discounts, wellbeing support, and family-friendly policies, employees can thrive both personally and professionally while contributing to a sustainable future in the railway industry. Join us in Norwich and be part of a team that values your unique contributions and fosters a positive atmosphere for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Hybrid (Area Relief) - 2039 in Norwich
✨Tip Number 1
Get to know the company! Research Greater Anglia and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you can demonstrate your friendly and approachable demeanour. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be flexible and ready for anything! As a Hybrid Area Relief, you'll need to adapt to different stations and situations. Show your potential employer that you can handle pressure and think on your feet by sharing relevant experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greater Anglia team. Don’t forget to highlight your unique skills and experiences that make you a great fit!
We think you need these skills to ace Customer Services Hybrid (Area Relief) - 2039 in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your responses!
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there too!
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Hybrid role. Familiarise yourself with the key responsibilities, such as providing exceptional customer service and assisting with ticketing technologies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As this role involves interacting with customers daily, be prepared to demonstrate your friendly and approachable demeanour. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your ability to communicate effectively and maintain a positive atmosphere.
✨Prepare for Shift-Based Questions
Since the role requires flexibility with early starts and late finishes, be ready to discuss your availability and how you plan to manage your transport. Mention any previous experience with shift work and how you adapt to changing schedules, which will reassure the interviewer of your commitment.
✨Emphasise Safety Awareness
Safety is crucial in this role, so be prepared to talk about your understanding of safety regulations and how you would handle potential hazards. Share any relevant experiences where you prioritised safety, as this will demonstrate your responsibility and readiness for the role.
