At a Glance
- Tasks: Assist customers at the Gateline, ensuring smooth and safe travel.
- Company: Join Greater Anglia, a key player in the railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Other info: Be part of a supportive team that values inclusivity and respect.
- Why this job: Kickstart your career in a dynamic environment with full training provided.
- Qualifications: Friendly, calm under pressure, and passionate about customer service.
The predicted salary is between 25051 - 25051 £ per year.
Application Deadline: 19 June 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Norwich Station
Reporting To: Benjamin Woodard
Compensation: £25,051 / year
Please note that we are unable to accept your application if you do not meet the following criteria:
- You will be working an average of 35 hours per week.
- This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift is from 0500am, and latest shift finishes by 2300pm.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age.
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment.
Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training and uniform will be provided.
Step into an exciting opportunity with our Customer Service Team as an Automatic Ticket Gate (ATG) Operator. You’ll be the friendly face of Greater Anglia, delivering exceptional customer service while helping passengers travel smoothly and safely.
Key Responsibilities:
- Assist in the operation of the Gateline, providing information and assistance to customers.
- Ensuring the safe, tidy and efficient operation of the gates.
- Helping to prevent ticketless travel and fraudulent activity.
- Reporting any faults and issues promptly.
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance.
Skills, Knowledge & Expertise We’re Looking for Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can-do” attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
Job Benefits:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 19th June 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your G A Game?
Automatic Ticket Gateline (ATG) Operator - 1790 in Norwich employer: Greater Anglia
Greater Anglia is an exceptional employer that prioritises employee wellbeing and growth, offering a dynamic work environment at Norwich Station. With comprehensive training, generous travel discounts, and a strong commitment to inclusivity and teamwork, employees can thrive while contributing to the future of rail in the UK. Join us to be part of a supportive culture that values every individual and fosters meaningful career development.
StudySmarter Expert Advice🤫
We think this is how you could land Automatic Ticket Gateline (ATG) Operator - 1790 in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automatic Ticket Gateline (ATG) Operator - 1790 in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Anglia:Your cover letter is your chance to shine! Tell us why you want to work at Greater Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Anglia!
How to prepare for a job interview at Greater Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
