At a Glance
- Tasks: Assist customers with travel information and ensure a seamless station experience.
- Company: Join Greater Anglia, a key player in the railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and exclusive perks.
- Other info: Full training provided; flexible shift patterns available.
- Why this job: Kickstart your career in a dynamic environment at Liverpool Street Station.
- Qualifications: Friendly demeanour, effective communication, and a can-do attitude required.
The predicted salary is between 29771 - 29771 £ per year.
We are currently forward planning for future roles that may become available as a Customer Service Host based at Liverpool Street Station. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.
Positions may be available as Static or Relief roles, on either a full‑time or part‑time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.
Please note that we are unable to accept your application if you do not meet the following criteria:
- You will be working an average of 35 hours (FTE) per week. This role is shift‑based and includes early starts, late finishes, weekends, and bank holiday working.
- Earliest start time is 07:00 and latest finish time 23:00.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age.
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment.
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Based in the UK’s busiest station, this role operates in a fast‑paced environment with high footfall, a busy sound environment, and steady activity throughout the day. As a Customer Service Host, you will provide an outstanding service across all areas of the station, ensuring that passengers have a seamless and safe travel experience. Full training and uniform provided.
Key Responsibilities
- Assisting customers with information for our train services and other routes of onward travel to multiple destinations on our network and across London.
- Reporting any faults and issues promptly.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing materials and useful information.
- Work to fully meet the requirements of passengers, including during times of disruption, when there are service issues or emergencies.
- Provide passenger assistance to our passengers, meeting and greeting and dealing with onward travel arrangements to ensure everyone has the support required to meet their individual needs as a passenger.
- Providing support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance.
Skills, Knowledge & Expertise
- Have a friendly, approachable demeanour with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can‑do” attitude and enjoy working as part of a team.
- Take pride in providing top‑notch customer service and passionate in ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Knowledge of ticket types would be beneficial.
Job Benefits
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 17th July 2026.
Future Roles: Customer Information Host - 2296 in London employer: Greater Anglia
At One Stratford Place, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including travel discounts and family-friendly policies, ensures that our team members feel supported both personally and professionally. Join us to be part of a collaborative culture where your contributions are recognised and rewarded, and where you can thrive in your career as a Category Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Future Roles: Customer Information Host - 2296 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Future Roles: Customer Information Host - 2296 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Anglia:Your cover letter is your chance to shine! Tell us why you want to work at Greater Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Anglia!
How to prepare for a job interview at Greater Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
