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- Tasks: Lead a team to ensure high-quality customer service and operational support across the East region.
- Company: Join Greater Anglia, a key player in the railway network with modern, eco-friendly trains.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and family-friendly policies.
- Other info: Be part of a supportive team that values inclusivity and continuous improvement.
- Why this job: Kickstart your career in a dynamic environment and make a real impact on customer experiences.
- Qualifications: Management experience in a customer-facing or safety-critical role is essential.
The predicted salary is between 42000 - 45000 ÂŁ per year.
Application Deadline: 8 May 2026
Department: Customer Service
Location: Liverpool Street
Compensation: £42,000 – £45,000 per year
Role Details: This role involves varied working hours, including peak‑time coverage and some weekend working, as well on‑call duties. This role will be based within the South Region of Customer Services and includes covering stations based between Liverpool Street and Shenfield stations. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment. Salary: £42,000 per annum during probation, rising to £45,000 per annum following successful completion of probation.
Kickstart Your Career with Greater Anglia: Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training will be provided.
About the Role: Reporting to the Head of Stations South East, as a Support & Administration Manager, you will play a pivotal leadership role in enabling compliant and high‑quality customer service delivery across your region. You will be part of the South East Territory of Stations, specifically supporting the East Region of stations and lead a team responsible for rostering, administration and operational support. This role ensures our stations and customer‑facing teams are correctly resourced and operate efficiently. In this visible leadership role your decisions directly impact the customer experience, colleague engagement, and the smooth running of our railway services.
Key Responsibilities:
- Act as a visible role model for safety, compliance and professionalism, ensuring full adherence to Greater Anglia’s rules, policies and Safety Critical requirements.
- Lead and manage the Support & Administration team, ensuring high‑quality, timely delivery of rostering, administration and compliance support across the East region.
- Support the Head of Stations South East and Customer Service Management teams with practical, hands‑on guidance to deliver a safe, punctual and customer‑focused railway.
- Monitor, manage and act on all relevant KPIs, including rostering outputs, rule compliance, medical status tracking and administrative performance.
- Ensure effective business resilience and continuity, supporting contingency planning for unplanned events, industrial action and adverse weather.
- Manage resources, systems and budgets efficiently, challenging unnecessary spend and treating company money as if it were your own.
- Oversee the ordering, distribution, and stock management of uniforms, equipment, PPE, consumables, and facility services within your region.
- Maintain accurate records, trackers, reports and systems (including SharePoint and intranet content) to support operational delivery.
- Build strong, professional relationships with internal and external stakeholders, including trade unions, partner organisations and regulatory bodies.
Skills, Knowledge & Expertise:
- Proven experience in a management role within an operational, customer‑facing and/or safety‑critical environment.
- Excellent understanding of safety, compliance, governance and operational risk.
- Experience leading, engaging and developing teams in a fast‑paced environment.
- Knowledge of rostering, workforce planning, administration and budget control (desirable).
- Ability to monitor performance, interpret data and deliver against KPIs.
- Skilled communicator with excellent stakeholder and relationship‑management skills.
- Willingness to achieve and maintain competence in Train Dispatch and ATG operation at designated locations.
Job Benefits:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eye‑care vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Support & Administration Manager - South Region - 1943 in Liverpool employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Administration Manager - South Region - 1943 in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support & Administration Manager - South Region - 1943 in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support & Administration Manager role. Highlight your relevant experience in management, customer service, and safety-critical environments to show us you’re the perfect fit!
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you've engaged and developed your team, and how you’ve tackled challenges in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Greater Anglia.
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support & Administration Manager role. Familiarise yourself with the key responsibilities and how they align with Greater Anglia's mission. This will help you articulate how your experience fits into their needs.
✨Showcase Your Leadership Skills
As a visible leader, it's crucial to demonstrate your management style. Prepare examples of how you've successfully led teams in fast-paced environments, focusing on safety and compliance. Highlight specific instances where your leadership made a positive impact on customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding rostering and operational support. Think of scenarios where you've had to manage resources efficiently or handle unexpected challenges, and be ready to discuss your thought process and outcomes.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage them in conversation about their experiences at Greater Anglia. This not only shows your interest in the company culture but also helps you stand out as a candidate who values teamwork and collaboration.