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For Companies At a Glance
- Tasks: Lead a team to ensure high-quality customer service and operational support across the East region.
- Company: Join Greater Anglia, a key player in the railway network with modern, eco-friendly trains.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and a solid pension plan.
- Other info: Be part of an inclusive team that values every idea and promotes continuous improvement.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Management experience in a customer-facing or safety-critical environment is essential.
The predicted salary is between 42000 - 45000 ÂŁ per year.
This role involves varied working hours, including peak‑time coverage and some weekend working, as well as on‑call duties. This role will be based within the East Region of Customer Services and includes covering stations between Ipswich and Chelmsford. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
Salary: ÂŁ42,000 per annum during probation, rising to ÂŁ45,000 per annum following successful completion of probation.
About the Role
Reporting to the Head of Stations South East, as a Support & Administration Manager, you will play a pivotal leadership role in enabling compliant and high‑quality customer service delivery across your region. You will be part of the South East Territory of Stations, specifically supporting the East Region of stations and lead a team responsible for rostering, administration and operational support, ensuring our stations and customer‑facing teams operate correctly resourced and efficiently. This is a visible leadership role where your decisions directly impact the customer experience, colleague engagement, and the smooth running of our railway services.
Key Responsibilities
- Act as a visible role model for safety, compliance and professionalism, ensuring full adherence to Greater Anglia's rules, policies and Safety Critical requirements.
- Lead and manage the Support & Administration team, ensuring high‑quality, timely delivery of rostering, administration and compliance support across the East region.
- Support the Head of Stations South East and Customer Service Management teams with practical, hands‑on guidance to deliver a safe, punctual and customer‑focused railway.
- Monitor, manage and act on all relevant KPIs, including rostering outputs, rule compliance, medical status tracking and administrative performance.
- Ensure effective business resilience and continuity, supporting contingency planning for unplanned events, industrial action and adverse weather.
- Manage resources, systems and budgets efficiently, challenging unnecessary spend and treating company money as if it were your own.
- Oversee the ordering, distribution, and stock management of uniforms, equipment, PPE, consumables, and facility services within your region.
- Maintain accurate records, trackers, reports and systems (including SharePoint and intranet content) to support operational delivery.
- Build excellent, professional relationships with internal and external stakeholders, including trade unions, partner organisations and regulatory bodies.
Skills, Knowledge & Expertise
We’re looking for candidates with:
- Proven experience in a management role within an operational, customer‑facing and/or safety‑critical environment.
- Excellent understanding of safety, compliance, governance and operational risk.
- Experience leading, engaging and developing teams in a fast‑paced environment.
- Knowledge of rostering, workforce planning, administration and budget control (desirable).
- Ability to monitor performance, interpret data and deliver against KPIs.
- Skilled communicator with excellent stakeholder and relationship‑management skills.
- Willingness to achieve and maintain competence in Train Dispatch and ATG operation at designated locations.
Job Benefits
What’s in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement being the norm.
Support & Administration Manager (East) - 1782 in Ipswich employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Administration Manager (East) - 1782 in Ipswich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Greater Anglia's values and how they align with your own. Think about examples from your past experiences that showcase your leadership and customer service skills – they’ll love to hear about it!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your thoughts clearly and confidently, especially around safety and compliance topics, as these are crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Greater Anglia team. Let’s get you on board!
We think you need these skills to ace Support & Administration Manager (East) - 1782 in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support & Administration Manager role. Highlight your experience in management, customer service, and safety compliance to show us you’re the perfect fit!
Showcase Your Leadership Skills: We want to see how you’ve led teams in fast-paced environments. Share specific examples of how you’ve engaged and developed your team, as this is key for the role!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and directness!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Greater Anglia.
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support & Administration Manager role. Familiarise yourself with the key responsibilities and how they align with Greater Anglia's mission. This will help you articulate how your experience fits into their needs.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your management style and provide examples of how you've successfully led teams in the past. Highlight any experiences where you improved team performance or customer service, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific situations where you had to manage resources, deal with compliance issues, or ensure safety standards were met, and be ready to share those stories.
✨Engage with Stakeholders
Since building relationships is crucial in this role, prepare to discuss how you've effectively engaged with various stakeholders in previous positions. Share examples of how you’ve navigated complex relationships, especially in a customer-facing or safety-critical environment.