At a Glance
- Tasks: Help customers with ticket sales and inquiries while ensuring a friendly atmosphere.
- Company: Join a leading transport company with a focus on customer service.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Other info: Consistent shifts and great career progression opportunities await you!
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Must be over 18, with a friendly attitude and good communication skills.
The predicted salary is between 25435 - 29429 £ per year.
Application Deadline: 12 June 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Ipswich Station
Reporting To: Gene Dominey
Compensation: £25,435 - £29,429 / year
We are forward planning for future roles as a Ticket Office Clerk based at Ipswich Station. Successful applicants will be placed in a Talent Bank for 6 months and offered a role if a position becomes available. This is a static position, offering a consistent shift pattern, giving visibility of your shifts for the full year.
Key Criteria
- Shift times: earliest start 0445 and latest finish time 2215
- Work an average of 35 hours per week. Shift-based including early starts, late finishes, weekends, and bank holiday working.
- Applicants must be over 18 years of age.
- Must arrange own transport for timely arrival for early and late shifts.
- Employment subject to Right to Work and DBS checks, and where applicable, a medical assessment.
- Starting salary £25,435, rises at 6 months to £26,471 and at 2 years to £29,429 per annum.
Key Responsibilities
- Greeting customers, selling tickets, and addressing inquiries in a customer service-oriented and friendly manner.
- Support customers in using ticket machines throughout the station and provide guidance on new ticketing technologies such as smart cards and mobile apps.
- Ensure adherence to safety, security, and cash regulations while maintaining ticket machines.
- Utilise company systems such as Fujitsu Star and Ticket Vending Machines (TVMs).
- Conduct security checks as part of the station security plan (SSP), including monitoring for left items, securing waste bins, and ensuring doors are locked or secured.
Skills, Knowledge & Expertise
- Friendly, approachable demeanor with effective communication.
- Calm under pressure; able to think on feet and handle various situations.
- “Can-do” attitude and teamwork orientation.
- Passionate about customer service and ensuring customer safety.
- Team spirit and a positive work environment contributor.
- Familiarity with smartphones and new technology to assist customers.
Job Benefits
- Travel discounts: free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
- International travel discount after 12 months for you and your family.
- Access to the GA Hapi App for deals on shopping, dining, and fun days out.
- 12 annual discount vouchers for family and friends.
- Wellbeing support: 24/7 employee assistance, eye care vouchers, flu jabs, and physiotherapy services.
- Pension: Defined Contribution pension, with the option to upgrade to Final Salary pension after 2 years.
- Family-friendly policies: maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Cycle to work and tech purchase schemes after probation.
Future Roles: Ticket Office Clerk (SYS 2123) in Ipswich employer: Greater Anglia
Join a forward-thinking team at Ipswich Station as a Ticket Office Clerk, where we prioritise a supportive work culture and employee wellbeing. Enjoy competitive salaries, generous travel discounts, and a range of family-friendly policies that promote work-life balance. With opportunities for growth and development, you will be part of a dynamic environment dedicated to exceptional customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Future Roles: Ticket Office Clerk (SYS 2123) in Ipswich
✨Tip Number 1
Get to know the company! Research Ipswich Station and its customer service values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can boost your chances of landing that role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the Talent Bank for any updates or new opportunities that might pop up in the future.
We think you need these skills to ace Future Roles: Ticket Office Clerk (SYS 2123) in Ipswich
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your passion for helping others.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the key responsibilities of the Ticket Office Clerk role. We love seeing how you can contribute to our team!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on relevant experiences that showcase your ability to handle customer inquiries and work under pressure.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for our Talent Bank for future roles.
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you understand what a Ticket Office Clerk does. Familiarise yourself with the key responsibilities like greeting customers and using ticket machines. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your passion for helping others.
✨Prepare for Shift-Based Questions
Given the shift patterns involved, be prepared to discuss your availability and how you plan to manage early starts and late finishes. It’s a good idea to have a plan for transport, especially for those tricky early shifts, so you can assure them you’ll be punctual.
✨Emphasise Your Tech Savviness
With the role involving new ticketing technologies, it’s important to highlight your familiarity with smartphones and apps. Be ready to discuss any experience you have with technology, especially if it relates to customer service or ticketing systems, as this will set you apart from other candidates.
