At a Glance
- Tasks: Ensure safe train dispatch and provide excellent customer service at Harlow Town Station.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Competitive salary, full training, uniform, and a supportive work environment.
- Other info: Shift-based role with early starts and late finishes; transport arrangements needed.
- Why this job: Kickstart your career in a dynamic role with opportunities for growth and impact.
- Qualifications: Must be over 18, with strong communication skills and a friendly attitude.
The predicted salary is between 29771 - 29771 £ per year.
Application Deadline: 24 July 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Harlow Town Station
Reporting To: Omar Eghiz
Compensation: £29,771 / year
Please note that we are unable to accept your application if you do not meet the following criteria:
- You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0440 and latest finish 0100.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age.
- This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
- Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
- This role is a General Purpose Relief (GPR) position, meaning you will provide operational cover across the team, including sickness and annual leave.
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station. Full training and uniform will be provided.
Key Responsibilities
- Create a welcoming environment while providing proactive assistance to customers on and off trains.
- Maintain and feel comfortable providing top notch customer service in a fast‑paced environment.
- Provide support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance to ensure a smooth journey.
- Collaborate with Drivers and Conductors to ensure smooth communication and service.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
Skills, Knowledge & Expertise
We’re Looking for Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can‑do” attitude and enjoy working as part of a team.
- Take pride in providing top‑notch customer service and passionate in ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
The closing date for all completed applications is on Friday 24th July 2026.
*Please note vacancies can close earlier due to high influx of candidate applications*
Job Benefits
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Platform Host (Train Dispatcher) GPR - 2315 in Harlow employer: Greater Anglia
At One Stratford Place, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including travel discounts and family-friendly policies, ensures that our team members feel supported both personally and professionally. Join us to be part of a collaborative culture where your contributions are recognised and rewarded, and where you can thrive in your career as a Category Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Host (Train Dispatcher) GPR - 2315 in Harlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Platform Host (Train Dispatcher) GPR - 2315 in Harlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Anglia:Your cover letter is your chance to shine! Tell us why you want to work at Greater Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Anglia!
How to prepare for a job interview at Greater Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
