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- Tasks: Lead and motivate station teams to enhance customer experience and operational efficiency.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and family-friendly policies.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth and impact.
- Qualifications: Experience in people management and a passion for customer service.
- Other info: Be part of a supportive team that values inclusivity and community.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Any successful candidate will need to be able to successfully pass a safety critical railway medical and DBS background check. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Please note that applicants must be 18 years of age or older. This is a full time, fixed term contract, expected to last 2 years.
Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
About the Role: As a Group Station Manager, you will be responsible for leading a cluster of stations within the Greater Anglia network including Stansted Airport. You will ensure that each station provides an effective customer experience, meets operational targets and safety standards, and supports the development and well-being of station teams. You will be a visible leader, committed to making every journey better for our customers and colleagues alike.
- Lead, motivate, and develop Station Managers and their teams to achieve high standards of customer service, safety, and operational efficiency.
- Drive continuous improvement across all aspects of station management, including performance, cleanliness, facilities, and accessibility.
- Ensure compliance with health and safety regulations, company policies, and industry standards.
- Manage budgets, resources, and staffing levels to optimise station performance.
- Collaborate with internal and external stakeholders, including local authorities, emergency services, and community groups.
- Respond proactively to incidents, disruptions, and customer feedback, ensuring swift resolution and communication.
- Champion equality, diversity, and inclusion in all aspects of station management.
We're Looking For Candidates Who:
- Proven experience in people management, preferably within a railway or transport environment.
- Effective leadership, communication, and organisational skills.
- The ability to problem-solve and a passion for delivering top notch customer service.
- Experience managing budgets, resources, and operational targets.
- Sound knowledge of health and safety legislation (desirable).
- Ability to work flexibly, including some weekends and early/late shifts as required.
What's in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 6th February 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Group Station Manager (Fixed Term Contract) (SYS 1378) employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Station Manager (Fixed Term Contract) (SYS 1378)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Greater Anglia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their values, recent news, and how they operate. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. Being able to share these experiences will help you stand out as a candidate who can drive continuous improvement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Group Station Manager (Fixed Term Contract) (SYS 1378)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Group Station Manager role. Highlight your experience in people management and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise any leadership roles you've held, especially in a transport or railway environment. We’re keen on candidates who can motivate teams and drive performance, so share specific examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive your details directly and helps us keep track of all applications efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Greater Anglia
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Group Station Manager. Familiarise yourself with Greater Anglia's operations, values, and recent developments in the railway sector. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Group Station Manager, you'll be leading teams. Prepare examples from your past experiences where you've successfully managed people or projects. Highlight your ability to motivate others and drive performance, as this is crucial for the role.
✨Prepare for Safety Questions
Given the safety-critical nature of the role, expect questions about health and safety regulations. Brush up on relevant legislation and be ready to discuss how you would ensure compliance and promote a safe environment at the stations.
✨Demonstrate Customer Focus
Customer service is key in this role. Think of specific instances where you've gone above and beyond to enhance customer experience. Be prepared to discuss how you would handle customer feedback and incidents, showcasing your problem-solving skills.
