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- Tasks: Lead and enhance station performance, ensuring top-notch customer experience and operational excellence.
- Company: Greater Anglia, a forward-thinking rail company committed to inclusivity and improvement.
- Benefits: Competitive salary, travel discounts, wellbeing support, and family-friendly policies.
- Why this job: Shape the future of rail while making a real impact on customer journeys.
- Qualifications: Strong leadership skills, budget management experience, and a passion for customer service.
- Other info: Join a supportive team that values your ideas and promotes continuous growth.
The predicted salary is between 49000 - 55000 £ per year.
This role is primarily Monday to Friday, but you must be able to work flexibly, including some weekends and early/late shifts when required. You must be able to arrange your own transport to ensure punctual arrival for shift times.
Salary: £61,000 per annum during the 6-month probation period, rising to £66,000 upon successful completion. This is a full-time, fixed-term contract for 2 years.
Greater Anglia is looking for an experienced Group Station Manager to oversee a portfolio of stations across our network - including Stansted Airport and Bishops Stortford. This is a high-impact leadership role, responsible for driving performance, customer experience, and operational excellence across some of our most strategically important locations. With a modern fleet, ongoing station enhancements, and an organisation committed to continuous improvement, this is an exciting time to play a pivotal role in shaping the journey of thousands of customers every day.
About the Role
- Drive continuous improvement across all aspects of station management, including performance, cleanliness, facilities, and accessibility.
- Ensure compliance with health and safety regulations, company policies, and industry standards.
- Manage budgets, resources, and staffing levels to optimise station performance.
- Collaborate with internal and external stakeholders, including local authorities, emergency services, and community groups.
- Respond proactively to incidents, disruptions, and customer feedback, ensuring swift resolution and communication.
- Champion equality, diversity, and inclusion in all aspects of station management.
We’re Looking For Candidates Who:
Essential
- Demonstrated ability to effectively lead and develop teams with excellent communication and organisational skills.
- The ability to problem-solve and a passion for delivering top-notch customer service.
- Experience managing budgets, resources, and operational targets.
- Ability to work flexibly, including some weekends and early/late shifts as required.
Desirable
- Experience managing multiple sites or large teams.
- Sound knowledge of health and safety legislation.
What’s in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 13th March 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your G A Game?
Group Station Manager (2 Year Fixed Term Contract) - 1378 employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Station Manager (2 Year Fixed Term Contract) - 1378
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Greater Anglia. You never know who might give you the inside scoop or even refer you for the role!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their commitment to customer service and operational excellence, and think of examples from your experience that align with these principles.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've successfully managed teams and improved performance in previous roles. Highlight your problem-solving abilities and passion for customer service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greater Anglia team and contributing to their mission.
We think you need these skills to ace Group Station Manager (2 Year Fixed Term Contract) - 1378
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Group Station Manager role. Highlight your leadership experience, budget management, and customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at Greater Anglia. Keep it engaging and personal!
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention any previous experience where you’ve successfully adapted to changing schedules. This will help us see your commitment to meeting operational needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all candidates!
How to prepare for a job interview at Greater Anglia
✨Know Your Stations
Familiarise yourself with the key stations you'll be overseeing, like Stansted Airport and Bishops Stortford. Understand their unique challenges and opportunities, as this will show your commitment and readiness to drive performance and customer experience.
✨Showcase Leadership Skills
Prepare examples of how you've effectively led teams in the past. Highlight your communication and organisational skills, and be ready to discuss how you’ve tackled challenges and improved team performance in previous roles.
✨Budget Savvy
Brush up on your budget management skills. Be prepared to discuss how you've managed resources and operational targets before, and think about how you can optimise station performance while keeping costs in check.
✨Emphasise Flexibility
Since the role requires flexibility with shifts, be ready to discuss your availability and willingness to adapt. Share any experiences where you've successfully managed varying schedules or responded to unexpected changes in your work environment.