At a Glance
- Tasks: Deliver top-notch customer service and assist with ticketing and travel operations.
- Company: Join a dynamic team at Greater Anglia, where your contributions matter.
- Benefits: Enjoy travel discounts, exclusive deals, and 24/7 wellbeing support.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Be part of a friendly team, making travel easier for everyone.
- Qualifications: Must be 18+, with great communication skills and a positive attitude.
The predicted salary is between 25051 - 29429 £ per year.
This is a part-time position, working an average of 25 hours per week, 15:00 – 20:00, over 5 days, on a shift basis (including early starts, late finishes, and weekends). You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Lone working is a part of this role. You will be required to successfully pass a medical, as all offers are subject to passing a safety critical medical. This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment. Candidates will be subject to a Right to Work check & DBS check for this position. You must be 18 years of age or older to apply for this position.
Salary: This role offers structured pay progression based on length of service: starting £25,051 - £29,429 (after 2 years of service). The actual salary you receive will be pro-rated, based on your part-time hours.
Key Responsibilities:
- Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
- Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
- Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
- Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
- Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
- Assisting passengers with additional needs, providing proactive assistance to customers on and off trains, offering guidance and reassurance to help them travel confidently.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Collaborate with Drivers and Conductors to ensure smooth communication and service.
Skills, Knowledge & Expertise:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can-do” attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and passionate in ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Have familiarity using new technology such as smartphones to assist customers.
Job Benefits:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
- International Adventures: After 12 months, unlocked international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
Hybrid Customer Services (Part-time, Evening) in Diss employer: Greater Anglia
At One Stratford Place, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including travel discounts and family-friendly policies, ensures that our team members feel supported both personally and professionally. Join us to be part of a collaborative culture where your contributions are recognised and rewarded, and where you can thrive in your career as a Category Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Services (Part-time, Evening) in Diss
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Greater Anglia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Greater Anglia and let us see your personality shine through!
We think you need these skills to ace Hybrid Customer Services (Part-time, Evening) in Diss
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Greater Anglia.
Get Familiar with Our Brand:Before applying, take some time to learn about Greater Anglia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Greater Anglia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Greater Anglia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Greater Anglia will surely appreciate.
