At a Glance
- Tasks: Provide friendly ticketing assistance and support smooth station operations.
- Company: Join Greater Anglia, a leading transport provider with a focus on customer service.
- Benefits: Enjoy travel benefits, flexible hours, and a supportive work environment.
- Other info: Part-time role with opportunities for growth in the transport industry.
- Why this job: Make a difference in passengers' journeys while gaining valuable experience.
- Qualifications: Enthusiasm for customer service and ability to work evenings and weekends.
The predicted salary is between 12 - 15 £ per hour.
Greater Anglia is seeking an enthusiastic Customer Services representative for a part-time, evening role based at Diss Station.
The position runs around 25 hours per week (15:00–20:00) across 5 days, including weekends, with on-site duties and safety requirements.
You will deliver friendly ticketing assistance, help passengers with machines and apps, and support smooth station operations while respecting safety and transport policies.
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Evening Hybrid Customer Service Specialist | Travel Benefits in Diss employer: Greater Anglia
At One Stratford Place, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including travel discounts and family-friendly policies, ensures that our team members feel supported both personally and professionally. Join us to be part of a collaborative culture where your contributions are recognised and rewarded, and where you can thrive in your career as a Category Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Hybrid Customer Service Specialist | Travel Benefits in Diss
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Greater Anglia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Greater Anglia and let us see your personality shine through!
We think you need these skills to ace Evening Hybrid Customer Service Specialist | Travel Benefits in Diss
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Greater Anglia.
Get Familiar with Our Brand:Before applying, take some time to learn about Greater Anglia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Greater Anglia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Greater Anglia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Greater Anglia will surely appreciate.
