At a Glance
- Tasks: Provide exceptional customer service and assist passengers at various stations.
- Company: Join Greater Anglia, a key player in the railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and exclusive perks.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: Friendly, approachable, and able to handle various situations.
The predicted salary is between 25435 - 36409 £ per year.
We are currently forward planning for future roles that may become available as Customer Service - Hybrid Relief based at either Ipswich or Colchester station. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role. Positions may be available on either a full-time or part-time basis. This is a relief post, which would see you working across various stations depending on the location.
Relief roles provide flexibility, with weekly rosters issued a week in advance.
- Colchester area: Earliest shift starts from 0430, latest finish 2345, there are also night turns applicable to this role. Locations to be covered in Colchester area - Colchester, Colchester Town, Wivenhoe, Thorpe le Soken, Frinton on Sea, Walton on Naze, Clacton on Sea, Manningtree & Harwich International. Colchester starting salary: £30,516, 1 year £36,409.
- Ipswich area: Earliest shift starts from 0445 and latest finish 2315, there are also night turns applicable to this role. Locations to be covered in Ipswich area - Ipswich, Stowmarket, Bury St Edmunds. Ipswich starting salary: £25,435, 6 months £26,471, 2 years £29,429.
You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. This role includes a compulsory 5-day Dispatch training course, followed by a final assessment. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety-critical medical assessment. Applicants must be 18 years of age or older.
As a Hybrid Area Relief at Greater Anglia, you will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers.
Key Responsibilities:- Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
- Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
- Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
- Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to visually impaired customers, who may need to hold your arm or lean on you for guidance.
- Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
- A friendly, approachable demeanor with the ability to communicate effectively.
- Calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can-do” attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and passionate in ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Familiarity using new technology such as smartphones to assist customers.
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 19th June 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your GA Game?
Future Roles: Customer Service Area Relief - 2143 in Colchester employer: Greater Anglia
Greater Anglia is an exceptional employer that prioritises employee wellbeing and growth, offering a dynamic work environment at Colchester Station. With benefits like travel discounts, exclusive deals, and comprehensive support services, employees can thrive both personally and professionally. The company fosters a culture of inclusivity and teamwork, ensuring that every team member feels valued while contributing to a sustainable future in the railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land Future Roles: Customer Service Area Relief - 2143 in Colchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Greater Anglia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected situations. We want to see your friendly, can-do attitude shine through!
✨Tip Number 3
Show off your tech skills! Familiarity with ticketing technologies is key, so brush up on how to use mobile apps and smart cards. Being tech-savvy will definitely give you an edge in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Greater Anglia team. Let’s get you on board!
We think you need these skills to ace Future Roles: Customer Service Area Relief - 2143 in Colchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, we’re looking for someone who can connect with our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous customer service experience or tech-savviness that could help you in this position. We love seeing how you fit into our team!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Area Relief role. Familiarise yourself with the key responsibilities, such as providing exceptional customer service and assisting with ticketing technologies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As this role involves interacting with customers daily, be prepared to demonstrate your friendly and approachable demeanour. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your ability to communicate effectively and maintain a positive atmosphere.
✨Prepare for Shift-Based Questions
Since the role requires flexibility with early starts and late finishes, be ready to discuss your availability and how you plan to manage transport for those shifts. Showing that you have thought about these logistics will demonstrate your commitment and readiness for the role.
✨Emphasise Safety Awareness
Safety is a crucial aspect of this position, so be prepared to talk about your understanding of safety regulations and how you would handle potential hazards. Share any relevant experiences where you prioritised safety, as this will reassure the interviewers that you take this responsibility seriously.
