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- Tasks: Lead a dynamic team to ensure safety and compliance in customer services.
- Company: Join Greater Anglia, a leading railway company focused on customer satisfaction.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Management experience in operational or safety-critical settings is essential.
- Other info: Great career growth opportunities and a supportive work culture.
The predicted salary is between 42000 - 45000 ÂŁ per year.
The role reports to the Head of Stations South East and is based in the East Region of Customer Services. It involves varied working hours, peak‑time coverage, weekend work, and on‑call duties. Employment is subject to satisfactory Right to Work checks, a DBS check and a safety‑critical medical assessment. Location: Ipswich Station. Salary: £42,000 per annum during probation, rising to £45,000 per annum after successful completion of probation. Application deadline: 17 April 2026.
Key Responsibilities
- Act as a visible role model for safety, compliance and professionalism, ensuring full adherence to Greater Anglia’s rules, policies and safety‑critical requirements.
- Lead and manage the Support & Administration team, ensuring high‑quality, timely delivery of rostering, administration and compliance support across the East region.
- Support the Head of Stations South East and Customer Service Management teams with practical, hands‑on guidance to deliver a safe, punctual and customer‑focused railway.
- Monitor, manage and act on all relevant KPIs, including rostering outputs, rule compliance, medical status tracking and administrative performance.
- Ensure effective business resilience and continuity, supporting contingency planning for unplanned events, industrial action and adverse weather.
- Manage resources, systems and budgets efficiently, challenging unnecessary spend and treating company money as if it were your own.
- Oversee the ordering, distribution and stock management of uniforms, equipment, PPE, consumables and facility services within the region.
- Maintain accurate records, trackers, reports and systems (including SharePoint and intranet content) to support operational delivery.
- Build excellent, professional relationships with internal and external stakeholders, including trade unions, partner organisations and regulatory bodies.
Skills, Knowledge & Expertise
- Proven experience in a management role within an operational, customer‑facing and/or safety‑critical environment.
- Excellent understanding of safety, compliance, governance and operational risk.
- Experience leading, engaging and developing teams in a fast‑paced environment.
- Knowledge of rostering, workforce planning, administration and budget control (desirable).
- Ability to monitor performance, interpret data and deliver against KPIs.
- Skilled communicator with excellent stakeholder and relationship‑management skills.
- Willingness to achieve and maintain competence in Train Dispatch and ATG operation at designated locations.
Job Benefits
- Travel discounts: free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
- International travel discounts after 12 months.
- Access to the GA Hapi App for deals on shopping, dining and leisure.
- 12 annual discount vouchers for family and friends.
- Wellbeing support: 24/7 employee assistance, eye‑care vouchers, flu jabs and physiotherapy services.
- Pension perks: defined contribution pension with an option to upgrade to a final salary pension after 2 years.
- Family‑friendly policies: maternity, paternity, adoption leave and shared parental leave after 26 weeks.
- Cycle‑to‑work and tech purchase schemes after successful completion of probation.
Support & Administration Manager (East) - 1782 in Chelmsford employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Administration Manager (East) - 1782 in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current employees at Greater Anglia or in similar roles. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to safety and compliance. We want to show that we’re not just a good fit on paper but also in person. Role-play with a mate to nail those responses!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you’ve led a team or managed a project successfully. We need to demonstrate our ability to manage resources and people effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the Greater Anglia team.
We think you need these skills to ace Support & Administration Manager (East) - 1782 in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in management roles, especially in operational or customer-facing environments. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Your Safety Knowledge: Since this role is all about safety and compliance, don’t forget to mention any relevant experience you have in these areas. We’re looking for someone who can act as a role model for safety, so let us know how you've done this in the past!
Highlight Your Team Leadership Skills: We value strong leadership, so be sure to share examples of how you've led and developed teams in fast-paced environments. Talk about your approach to engaging team members and ensuring high-quality delivery.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Greater Anglia
✨Know Your Stuff
Make sure you understand the key responsibilities of the Support & Administration Manager role. Familiarise yourself with Greater Anglia’s safety and compliance policies, as well as the importance of KPIs in this position. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you engaged and developed your team in a fast-paced environment, as this is crucial for the role. Be ready to discuss how you handle challenges and ensure high-quality delivery.
✨Build Relationships
Since the role involves working with various stakeholders, think about how you can demonstrate your relationship management skills. Prepare anecdotes that showcase your ability to build professional relationships, especially with trade unions and regulatory bodies. This will help you stand out as a candidate who can foster collaboration.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as managing resources during peak times or dealing with unplanned events. Think through potential scenarios and how you would apply your knowledge of compliance and operational risk to ensure business continuity. This will show your problem-solving skills and readiness for the role.