Ticket Office Area Supervisor - 2776 in Broxbourne

Ticket Office Area Supervisor - 2776

Application Deadline: 25 September 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Broxbourne Station

Reporting To: Anthony Robarts

Compensation: £36,444 / year

Description

Please only apply if you can meet the following essential requirements and working arrangements:

• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 05:55 and latest finish 20:40.
• You will be supervising ticket office staff at the following stations: Cheshunt, Broxbourne, Rye House, St Margaret’s, Ware, and Hertford East. You may also be required to work in the ticket offices at Tottenham Hale, Brimsdown, Enfield Lock, and Waltham Cross.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
• Salary: £36,444 per annum plus allowances

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We are looking for an organised, proactive, and customer‑focused Ticket Office Area Supervisor to manage a busy team within our station environment. This role would suit someone who enjoys working in a fast‑paced setting, can manage multiple priorities, and can make decisions that help the operation run smoothly.

Key Responsibilities

• Support and guide a team of around 20 ticket office colleagues, setting clear standards and ensuring a consistently high level of customer service.
• Provide accurate, real‑time train and travel information, answering customer queries and communicating clearly during service disruption.
• Deliver excellent customer service, supporting customers with ticket enquiries, journey planning, and general travel information.
• Carry out full ticketing, cash‑handling, and accountancy procedures in line with retail and compliance regulations.
• Ensure all self‑service ticket machines are operational, assisting customers with use, replenishing tickets, carrying out basic fault resolution, and reporting issues promptly.
• Complete regular audits, stock checks, and administrative tasks to maintain operational accuracy.
• Oversee fault‑reporting processes and ensure issues are escalated and resolved efficiently.
• Ensure the ticket office meets all scheduled opening and closing times.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.
• Knowledge of ticket types would be beneficial.
• Ability to support and coordinate a team while using sound judgement to resolve day‑to‑day operational issues.

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 25th September 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?