At a Glance
- Tasks: Greet customers, sell tickets, and assist with ticket machines in a friendly manner.
- Company: Join a leading transport company with a focus on customer service.
- Benefits: Enjoy travel discounts, employee assistance, and family-friendly policies.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Must be over 18, with a friendly attitude and good communication skills.
The predicted salary is between 31996 - 31996 € per year.
Application Deadline: 22 May 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Broxbourne Station
Reporting To: Anthony Robarts
Compensation: £31,996 / year
Description: We are currently forward planning for any future roles that may come up as a Ticket Office Clerk, with potential roles arising at locations between Tottenham Hale and Hertford East. If successful with your application, you will be placed in a Talent Bank for a period of 6 months and offered a role if an opportunity becomes available. Opportunities may arise at stations including Tottenham Hale, Northumberland Park, Meridian Water, Ponders End, Brimsdown, Enfield Lock, Waltham Cross, Cheshunt, Broxbourne, Rye House, St Margarets (Herts), Ware (Herts), and Hertford East.
Requirements & Criteria: This role is 35 hours a week, shift‑based and includes early starts, late finishes, weekends, and bank holiday working. Dependent on location – earliest start would be 05:55 and latest finish time 20:40. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Applicants must be over 18 years of age. Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment. Salary: £31,996 per annum plus allowances.
Key Responsibilities: Primary responsibilities include greeting customers, selling tickets, and addressing customer inquiries, emphasizing a customer service‑oriented approach with a friendly demeanor. Support customers in using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps. Ensure adherence to safety, security, and cash regulations while maintaining ticket machines. Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs). Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured.
Skills, Knowledge & Expertise: Have a friendly, approachable demeanor with the ability to communicate effectively. Remain calm under pressure, think on your feet, and handle various situations. Possess a “can‑do” attitude and enjoy working as part of a team. Take pride in providing top‑notch customer service and are passionate about ensuring customer safety. Show team spirit and bring your unique self to strengthen the team and foster a positive work environment. Be familiar with using new technology such as smartphones to assist customers. Knowledge of ticket types would be beneficial.
Job Benefits: Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members. After 12 months, unlock discounted international travel for yourself and your family. Access the GA Hapi App for deals on shopping, dining, and fun days out. Get 12 annual discount vouchers for family and friends to enjoy. 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services. Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years. Family‑Friendly Policies: maternity, paternity, adoption leave, and shared parental leave after 26 weeks. After probation, enjoy cycle to work and tech purchase schemes.
Future Roles: Ticket Office Clerk (Various Locations) - 2013 in Broxbourne employer: Greater Anglia
Join a forward-thinking company that values its employees and fosters a supportive work culture. As a Ticket Office Clerk, you will benefit from competitive compensation, extensive travel discounts, and a range of family-friendly policies that promote work-life balance. With opportunities for growth and development, this role offers a meaningful career path in a dynamic environment across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land Future Roles: Ticket Office Clerk (Various Locations) - 2013 in Broxbourne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Don’t just sit back and wait for roles to pop up. Keep an eye on our website and apply as soon as you see something that fits. The earlier you apply, the better your chances of getting noticed!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you’d handle tricky situations at the ticket office and be ready to share your experiences.
✨Tip Number 4
Show off your tech skills! Familiarise yourself with ticketing technologies and be ready to discuss how you can help customers navigate them. Being tech-savvy is a big plus in this role!
We think you need these skills to ace Future Roles: Ticket Office Clerk (Various Locations) - 2013 in Broxbourne
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, we’re all about customer service, so a warm tone can go a long way.
Tailor Your Application:Make sure to customise your application for the Ticket Office Clerk role. Highlight any relevant experience you have in customer service or using technology, as these are key aspects of the job. We love seeing how your skills match what we're looking for!
Show Your Team Spirit:We value teamwork here at StudySmarter, so mention any experiences where you've worked well with others. Whether it’s in a job, school project, or even volunteering, showing that you can collaborate effectively will make your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there, making it easier for you to tailor your application.
How to prepare for a job interview at Greater Anglia
✨Know Your Customer Service Basics
Since the role is all about customer service, brush up on your customer interaction skills. Think of examples where you've gone above and beyond for a customer, as this will show your commitment to providing top-notch service.
✨Familiarise Yourself with Ticketing Technology
Get to grips with ticket machines and mobile apps that customers might use. Being able to discuss how you would assist customers with these technologies will demonstrate your readiness for the role.
✨Plan Your Journey
As the job requires early starts and late finishes, make sure you have a reliable transport plan. Mentioning this in your interview shows you're proactive and serious about punctuality.
✨Show Your Team Spirit
This role involves working closely with others, so be prepared to talk about your experiences in team settings. Highlight how you contribute to a positive work environment and support your colleagues.
