Platform Host (Area Relief) / WSR - 2172 in Brentwood

Application Deadline: 26 June 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Shenfield Station

Reporting To: Liam Reynolds

Compensation: £32,051 / year

Description

Important: Please note that we are unable to accept your application if you do not meet the following criteria:

• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, nights, weekends, and bank holiday working. Earliest shift starts from 0600, latest shift finish 2330, nights included.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age.
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.

Salary: £32,051 per annum.

Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We are currently seeking a Platform Host (Area Relief) with supervisory responsibilities (WSR) to join our team at Shenfield Station. The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station. Full training and uniform will be provided.

Key Responsibilities

• Supervisory Responsibilities: Provide guidance to ~80 station colleagues, manage welfare and work arrangements, and facilitate communication and training to enhance team performance and customer service. You will need to provide team management & engagement activities.
• Station Operations: Ensure efficient station operations by complying with procedures, managing customer movements, providing accurate information, and maintaining a secure and clean environment.
• Incident Management: Effectively respond to emergencies, conduct safety checks, report incidents and faults, and collaborate with management and contractors to optimise operations and improve customer experience. Create a welcoming environment while providing proactive assistance to customers on and off trains. Maintain and feel comfortable providing top notch customer service in a fast-paced environment. Provide support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance to ensure a smooth journey. Collaborate with Drivers and Conductors to ensure smooth communication and service. Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course. Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.

Skills, Knowledge & Expertise

• Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
• Are calm under pressure, able to think on their feet, and able to handle various situations.
• Possess a “can-do” attitude and enjoy working as part of a team.
• Take pride in providing top‑notch customer service and passionate in ensuring customer safety.
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

Job Benefits

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 26th June 2026. *Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?