At a Glance
- Tasks: Assist customers at the Gateline and ensure smooth operations.
- Company: Join a dynamic team at Tottenham Hale Station.
- Benefits: Enjoy travel discounts, wellbeing support, and exclusive perks.
- Other info: Fixed term contract until March 2027 with flexible shifts.
- Why this job: Make a difference in customer service while enjoying great benefits.
- Qualifications: Must be over 18 with a friendly attitude and teamwork skills.
The predicted salary is between 25051 - 25051 £ per year.
Please note that we are unable to accept your application if you do not meet the following criteria.
Shift work will include early, late and weekend shifts. Earliest shift starts from 0630 and latest finish 2230. Finish time could be extended on stadium event days. This is a fixed term contract until the end of March 2027. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Applicants must be over 18 years of age. Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment.
Salary: £25,051 per annum
Key Responsibilities:
- Assist in the operation of the Gateline, providing information and assistance to customers.
- Ensuring the safe, tidy and efficient operation of the gates.
- Helping to prevent ticketless travel and fraudulent activity.
- Reporting any faults and issues promptly.
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance.
Skills, Knowledge & Expertise:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a “can-do” attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and passionate in ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
Job Benefits:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
Automatic Ticket Gate Operator (FTC) - 2188 employer: Greater Anglia
As an Automatic Ticket Gate Operator at Tottenham Hale Station, you will join a dynamic team dedicated to providing exceptional customer service in a vibrant transport environment. Our company offers a range of benefits including generous travel discounts, wellbeing support, and family-friendly policies, all while fostering a positive work culture that values teamwork and personal growth. With opportunities for international travel discounts and a supportive atmosphere, we are committed to making your employment experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Automatic Ticket Gate Operator (FTC) - 2188
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Greater Anglia.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Greater Anglia. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Automatic Ticket Gate Operator (FTC) - 2188
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Greater Anglia.
How to prepare for a job interview at Greater Anglia
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Greater Anglia's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Greater Anglia offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
