At a Glance
- Tasks: Assist in operating ticket gates and provide excellent customer service.
- Company: Join a supportive team at Greater Anglia with a focus on inclusivity.
- Benefits: Enjoy free travel, discounts, wellbeing support, and family-friendly policies.
- Other info: Great opportunities for personal growth and community teamwork.
- Why this job: Flexible shifts and the chance to make a real difference for customers.
- Qualifications: Must be 18+, friendly, and able to handle various situations calmly.
The predicted salary is between 25051 - 25051 £ per year.
We are recruiting for a Relief position based at Tottenham Hale. This relief role provides flexibility, with weekly rosters issued one week before the shift. The relief role covers the West Inner area stations – Broxbourne, Cheshunt and Tottenham Hale. Shift work will include early, late, and weekend shifts. The earliest shift starts from 0440 and the latest finish 0040, with possible extended finish on stadium event days. Applicants must arrange their own transport to ensure timely arrival for early and late shifts. Candidates must be 18 years of age or older. All applicants are subject to a Right to Work check and a DBS check. The annual salary is £25,051 per annum.
Key Responsibilities
- Assist in the operation of the Gateline, providing information and assistance to customers
- Ensure the safe, tidy and efficient operation of the gates
- Help prevent ticket‑less travel and fraudulent activity
- Report any faults and issues promptly
Skills, Knowledge & Expertise
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Remain calm under pressure, think on feet, and handle various situations
- Possess a ‘can‑do’ attitude and enjoy working as part of a team
- Take pride in providing top‑notch customer service and ensure customer safety
- Bring unique self and foster a positive work environment
Job Benefits
- Travel Discounts: Free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members
- International Adventures: After 12 months, unlock discounted international travel for you and your family
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out
- Vouchers for Loved Ones: 12 annual discount vouchers for family and friends
- Wellbeing Support: 24/7 employee assistance, eye care vouchers, flu jabs, and physiotherapy services
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years
- Family‑Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation
Why Join Us
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement the norm
Automatic Ticket Gate (ATG) Operator (SYS 1369) RELIEF employer: Greater Anglia
Join us as an Automatic Ticket Gate (ATG) Operator at Tottenham Hale, where we pride ourselves on fostering a supportive and inclusive work environment. Enjoy flexible shift patterns, generous travel discounts, and numerous employee benefits that promote wellbeing and family-friendly policies. With opportunities for personal growth and a commitment to teamwork, you'll be part of a community dedicated to delivering exceptional service while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Automatic Ticket Gate (ATG) Operator (SYS 1369) RELIEF
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and how they fit the role of an ATG Operator.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. This is key for the ATG Operator role, so be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Automatic Ticket Gate (ATG) Operator (SYS 1369) RELIEF
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of an ATG Operator. We want to see how you can bring your unique self to our team!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, don’t forget to include examples of how you've excelled in similar situations. We love a friendly, approachable demeanour!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Remember, we’re looking for candidates who can think on their feet!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Greater Anglia
✨Know Your Role
Familiarise yourself with the responsibilities of an Automatic Ticket Gate Operator. Understand how to assist customers, ensure safety, and report issues. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your friendly demeanour and ability to remain calm under pressure. This is crucial for a role that involves direct interaction with the public.
✨Plan Your Journey
Since the shifts start early and finish late, make sure you have a reliable transport plan. Mention this during the interview to demonstrate your commitment to punctuality and reliability, which are key for this position.
✨Emphasise Teamwork
Be ready to discuss your experience working in teams. Share how you contribute to a positive work environment and collaborate effectively with others. This aligns with the company’s values of community and teamwork.
