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For Companies Application Deadline: 14 November 2025
Department: Customer Service
Location: Norwich Station
Compensation: ÂŁ22,294 / year
Description
Please note that we are unable to accept your application if you do not meet the following criteria.
- 35 hours per week (shift-based, including early starts, late finishes, weekends, and bank holidays)
- You must be able to arrange your own transport for early/late shifts. Earliest shift is from 0500am, and latest shift finishes by 2300pm.
- Full training provided and uniform provided
- Candidates will be subject to a Right to Work check & DBS check for this position.
- Applicants must be aged 18 and over
Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Join Our Team as an Automatic Ticket Gate (ATG) Operator Relief at Norwich & Ipswich
About the Role
In this role, as an ATG Operator, you’ll be the friendly face of Greater Anglia, delivering exceptional customer service while helping passengers travel smoothly and safely. Your key responsibilities will include:
- Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates
- Helping to prevent ticketless travel and fraudulent activity
- Reporting any faults and issues promptly
We’re Looking For Candidates Who
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
What’s in it for you
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eye care vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 7th November 2025. *Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
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Automatic Ticket Gate (ATG) Operator (Relief) (SYS 12320) employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automatic Ticket Gate (ATG) Operator (Relief) (SYS 12320)
✨Tip Number 1
Get to know the company! Research Greater Anglia and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A neat appearance shows that you take the opportunity seriously and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Automatic Ticket Gate (ATG) Operator (Relief) (SYS 12320)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role of an ATG Operator involves and how you can contribute to our team at Greater Anglia.
Show Off Your Customer Service Skills: In your application, highlight any experience you have in customer service. We’re looking for candidates who are friendly and approachable, so share examples of how you've provided top-notch service in the past!
Be Yourself: We value individuality, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can bring that to our team. We want to know the real you!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it’s super easy!
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Automatic Ticket Gate Operator involves. Familiarise yourself with the responsibilities like assisting customers and ensuring the gates operate smoothly. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations calmly and effectively, as this will demonstrate your suitability for the job.
✨Be Prepared for Shift Work Questions
Given the shift-based nature of the job, be ready to discuss your availability and how you plan to manage early starts and late finishes. Mention your transport arrangements to show that you’re proactive and can handle the demands of the role without any issues.
✨Emphasise Team Spirit
Greater Anglia values teamwork, so be prepared to talk about how you work well with others. Share examples of how you've contributed to a positive team environment in the past, and express your enthusiasm for being part of a supportive team that prioritises customer safety and satisfaction.