At a Glance
- Tasks: Be the friendly face of Greater Anglia, assisting customers and ensuring a smooth travel experience.
- Company: Join a key player in the railway network with a focus on customer service.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and family-friendly policies.
- Other info: Flexible part-time hours with opportunities for career growth and community teamwork.
- Why this job: Make a real impact by providing top-notch customer service in a supportive environment.
- Qualifications: Must be over 18, with a friendly attitude and strong communication skills.
The predicted salary is between 28768 - 29757 £ per year.
Application Deadline: 24 July 2026
Department: Customer Service
Employment Type: Permanent - Part Time
Location: Thorpe-le-Soken Station
Reporting To: Stephen Watts
Compensation: £28,768 - £29,757 / year
Please note that we are unable to accept your application if you do not meet the following criteria. You will be working an average of 25 hours per week over 5 days. This role is two alternative afternoon shifts, 1200‑1700 & 1630‑2130. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment. Applicants must be over 18 years of age. Salary: £28,768 per annum (full‑time equivalent). The actual salary you receive will be pro rata, based on your part‑time hours.
Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. In this role, as a Welcome Host, you’ll be the friendly face of Greater Anglia, delivering effective customer service while helping passengers travel smoothly and safely.
Key Responsibilities- Create a welcoming environment while providing proactive assistance to customers on and off trains, including deployment of ramps, luggage assistance, and use of the station wheelchair.
- Handle all matters related to safety, security, cash regulations, and maintenance of ticket machines.
- When required, carry out winter precautions in accordance with station arrangements.
- Maintain security at the station.
- Perform station cleaning to uphold the appearance of the station.
- Look for left items, ensure waste bins are secured, and confirm that doors are shut and/or locked during security checks.
- Friendly, approachable demeanor with the ability to communicate effectively.
- Calm under pressure, able to think on feet, and handle various situations.
- “Can‑do” attitude and enjoyment of working as part of a team.
- Pride in providing top‑notch customer service and passionate about ensuring customer safety.
- Team spirit and bringing unique self to strengthen the team and foster a positive work environment.
- Travel Discounts: Free travel on Greater Anglia, 75% off with other train operators, and discounts for eligible family members.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: 12 annual discount vouchers for family and friends.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes after probation.
The closing date for all completed applications is 24 July 2026. *Please note vacancies can close earlier due to high influx of candidate applications*
Join Us and Experience
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement a norm.
Ready to bring your G A Game? Join Greater Anglia and experience a career that shapes the future of rail in the UK.
Welcome Host - 2180 employer: Greater Anglia Recruitment
Greater Anglia is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and teamwork. As a Welcome Host at Thorpe-le-Soken Station, you will enjoy benefits such as generous travel discounts, wellbeing support, and opportunities for personal growth, all while contributing to a meaningful customer experience in the heart of the railway network.
Contact Details:
Greater Anglia Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host - 2180
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Greater Anglia Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Greater Anglia Recruitment and let us see your personality shine through!
We think you need these skills to ace Welcome Host - 2180
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Greater Anglia Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Greater Anglia Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Greater Anglia Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Greater Anglia Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Greater Anglia Recruitment will surely appreciate.
