At a Glance
- Tasks: Deliver exceptional customer service and assist passengers with their travel needs.
- Company: Join Greater Anglia, a key player in the railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Other info: Flexible shifts with a supportive team culture.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth.
- Qualifications: Friendly attitude, effective communication skills, and a passion for customer service.
The predicted salary is between 32690 - 37720 £ per year.
Application Deadline: 13 November 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Chelmsford Station
Reporting To: Matt Gormer
Compensation: £32,690 - £37,720 / year
Description
We are currently forward planning for future roles that may become available as Customer Service – Area Hybrid Relief. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role. You could be located at any station between Ingatestone & Marks Tey. Positions may be available on either a full-time or part-time basis. Relief roles provide flexibility, with weekly rosters issued one week before the shift.
Role Details
You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, nights, weekends, and bank holiday working. Earliest shift starts from 0440 and latest finish 0200. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. This role includes a compulsory 5-day Dispatch training course, followed by a final assessment. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment. Applicants must be 18 years of age or older.
Salary £32,690, rising to £37,720 per annum
Key Responsibilities
- Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
- Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
- Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
- Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to visually impaired customers, who may need to hold your arm or lean on you for guidance.
- Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
Skills, Knowledge & Expertise We’re Looking for Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a "can-do" attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Have familiarity using new technology such as smartphones to assist customers.
- Some shifts will require lone working.
Job Benefits
What’s In It for You?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
- Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre-loved electric vehicle.
The closing date for all completed applications is on Friday 13th November 2026. *Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement being the norm.
Ready to Bring Your GA Game?
Future Roles: Customer Service - Area Hybrid Relief - 3022 in Chelmsford employer: Greater Anglia Recruitment
Greater Anglia is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and teamwork. As a Welcome Host at Thorpe-le-Soken Station, you will enjoy benefits such as generous travel discounts, wellbeing support, and opportunities for personal growth, all while contributing to a meaningful customer experience in the heart of the railway network.
Contact Details:
Greater Anglia Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Future Roles: Customer Service - Area Hybrid Relief - 3022 in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Anglia Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Anglia Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Future Roles: Customer Service - Area Hybrid Relief - 3022 in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Anglia Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Greater Anglia Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Anglia Recruitment!
How to prepare for a job interview at Greater Anglia Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
