At a Glance
- Tasks: Provide top-notch customer service across various channels and support community needs.
- Company: Join Great Yarmouth Borough Council, a forward-thinking organisation with big ambitions.
- Benefits: Enjoy a fixed-term contract, competitive pay, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on excellence and innovation.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 24649 - 30127 £ per year.
This is an exciting opportunity to join the Customer Services Team where you will be providing excellent customer service to our customers through various access channels including face-to-face, telephone and online services. The main enquiries are dealing with housing benefits, council tax reduction and supporting customers with waste enquiries along with ordering brown bins. Working in collaboration with other teams to improve service delivery, improving customer experience whilst supporting our vulnerable customers. We embrace new technology to support the expansion of digital improvements. The candidates will require a DBS check for access to DWP & HRMC systems and for taking payments. Please note the vacancy is for 12 months on a fixed term contract. Interviews to be held: W/C 21st September 2026.
About You
The ideal candidate will have excellent communication skills, and an ability to deal with our customers in a polite and professional manner. The successful candidate will have excellent interpersonal skills, a "can do" attitude and will be willing to go the extra mile. A flexible approach covering a wide range of services and to be able to resolve where possible customers enquiries at the first point of contact. Candidates must be numerate and literate and have an ability to provide high quality advice and guidance across a wide range of Council services. Experience of working in a demanding customer service environment is desirable.
About Us
Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough. We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused. We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.
Customer Service Advisor employer: Great Yarmouth
Great Yarmouth Services Limited is an excellent employer, offering a supportive and friendly work environment for Casual Refuse Loaders. With competitive pay, generous holiday entitlement, and a commitment to equal opportunities, employees can thrive while contributing to essential community services. The role provides flexibility in hours and the chance to be part of a dedicated team making a real difference in Great Yarmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Great Yarmouth.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Great Yarmouth. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Great Yarmouth.
How to prepare for a job interview at Great Yarmouth
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Great Yarmouth's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Great Yarmouth offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
