At a Glance
- Tasks: Join our team to manage Business Rates and Sundry Debts while providing top-notch customer service.
- Company: Great Yarmouth Borough Council, dedicated to excellence and community improvement.
- Benefits: Hybrid working, professional development, and a supportive team environment.
- Other info: Exciting opportunities for growth in a fast-paced, ambitious environment.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in administration or finance, with strong communication and IT skills.
The predicted salary is between 28168 - 34428 £ per year.
We are looking for a motivated and customer focused individual to join our Business Rates & Sundry Debt Team. This role is being advertised at 29 hours per week. This is an excellent opportunity to be part of a small, dedicated team responsible for the administration and collection of Business Rates & Sundry Debts. The role is varied and includes:
- Processing changes to accounts
- Administering reliefs and exemptions
- Issuing bills and invoices
- Handling refunds
You will deal directly with customers and other stakeholders by telephone, email, in writing and occasionally face to face, providing advice and guidance on liabilities, payment arrangements and recovery processes whilst delivering a high standard of customer service. Working in a fast paced environment, you will be required to maintain accuracy, meet deadlines and manage competing priorities, whilst contributing to the effective collection of income for the Council. Subject to successful completion of training, the post offers a hybrid working arrangement and the opportunity to develop your knowledge of Business Rates and Sundry Debts within a supportive team environment.
About You
The successful candidate will have experience of working in an administrative, financial or revenue related environment and be able to demonstrate excellent attention to detail and accuracy. Experience of Business Rates, Sundry Debts or a local government revenues service is desirable but not essential. You will be a confident communicator with the ability to deal effectively with customers both verbally and in writing, including in challenging situations. You will be able to work independently whilst also contributing positively as a part of the wider team. Applicants should be competent in Microsoft Office applications and have excellent IT skills. You should ideally have experience of using the Civica Open Revenues system, although this is not essential as full training can be provided. You will be numerate and literate to GCSE standard or equivalent (including Maths and English), have a professional and customer focused approach, and be enthusiastic about learning new processes and contributing to service improvements.
About Us
Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough. We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused. We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.
Business Rates & Sundry Debt Officer employer: Great Yarmouth
Great Yarmouth Services Limited is an excellent employer, offering a supportive and friendly work environment for Casual Refuse Loaders. With competitive pay, generous holiday entitlement, and a commitment to equal opportunities, employees can thrive while contributing to essential community services. The role provides flexibility in hours and the chance to be part of a dedicated team making a real difference in Great Yarmouth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Rates & Sundry Debt Officer
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Great Yarmouth often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Great Yarmouth.
We think you need these skills to ace Business Rates & Sundry Debt Officer
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Great Yarmouth and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Great Yarmouth. A little light-heartedness can go a long way!
How to prepare for a job interview at Great Yarmouth
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
