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- Tasks: Support our dispensary team by managing prescriptions and assisting patients with queries.
- Company: Join the outstanding Great Witley Surgery, a caring rural practice.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment.
- Why this job: Make a real difference in patient care and develop your skills in a dynamic team.
- Qualifications: Friendly, detail-oriented individuals with strong communication skills are encouraged to apply.
- Other info: Opportunity for professional development and teamwork in a thriving practice.
The predicted salary is between 20000 - 30000 £ per year.
Great Witley Surgery are looking to recruit a friendly, reliable and detail-oriented Dispensary Support Assistant to join our practice team. The successful candidate will be crucial in helping our dispensary team to work efficiently and safely.
Main duties of the job
- Ensure prescriptions are handed out to patients in a safe manner, following all relevant guidelines and practice policies.
- Help patients with their prescriptions and queries at the dispensary hatch.
- Maintain organised systems throughout the dispensary.
About us
Great Witley Surgery is a rural dispensing practice with a list size of 7,400 patients. At our last CQC inspection we achieved an overall status of 'Outstanding'. We have a clinical team of 4 GP Partners, 3 Salaried GPs, Pharmacist, 2 Pharmacy Technicians, 3 Practice Nurses, 1 Healthcare Assistant and 1 nurse associate. The practice is well supported by our teams of receptionists, administrative and dispensing staff. We pride ourselves on providing a caring and responsive service to our patients.
Job responsibilities
- Handing out prescriptions
- Carry out detailed checks in line with practice procedures
- Retrieve prepared prescriptions from system.
- Ensure FP10 prescription forms are accurately completed.
- Process payments in line with up-to-date fees.
- Assist with the processing of prescription requests made via phone, paper or online
- Offer a friendly, professional, and confidential service to all patients.
- Respond to medication-related queries from patients, carers, and external healthcare providers, referring clinical queries to appropriate staff when required.
- Support vulnerable or elderly patients with clear explanations and additional assistance to promote safe and effective medicine use.
- Book, cancel and amend patient appointments as appropriate, particularly where medication reviews etc are required.
- Assist with ordering, receiving, and storing medications, ensuring stock rotation and minimising waste.
- Monitor stock levels and expiry dates and restock shelves and dispensary storage areas as required.
- Support with the management of controlled drugs in accordance with legal and practice-specific procedures.
- Ensure all refrigerated medications are stored correctly and temperature logs are maintained accurately.
- Maintain accurate and up-to-date records within EMIS Web, including dispensing information, batch numbers, expiry dates, and any relevant patient notes.
- Complete documentation for NHS claims, dispensary checks, and financial reconciliation relating to dispensed items.
- Ensure all paperwork and digital records meet regulatory and practice standards.
- Comply with all Medicine and local practice regulations.
- Support in regular dispensary audits and stock checks.
- Follow all Standard Operating Procedures and contribute to updates or improvements when identified.
- Uphold a high standard of cleanliness, organisation, and infection prevention within the dispensary area.
- Collaborate closely with GPs, nurses, pharmacists, reception staff, and the wider clinical team to support seamless patient care.
- Participate in team meetings, training sessions, and ongoing professional development activities.
- Assist with the induction and support of new dispensary staff when required.
- Maintain patient confidentiality at all times in accordance with GDPR and practice policies.
This job description is not exhaustive, and additional reasonable duties may be required in line with the needs of the practice and at the request of management.
Person Specification
Experience
- Experience of working within General Practice.
- Experience of working within a Dispensary or Pharmacy setting.
- Experience working on clinical systems such as EMIS Web.
Qualifications
- Friendly and approachable with excellent communication skills.
- Able to work effectively in a busy and fast-paced environment.
- Strong attention to detail and high levels of accuracy.
- A real team player who is proactive in supporting the team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dispensary Support Assistant employer: Great Witley Surgery
Contact Detail:
Great Witley Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensary Support Assistant
✨Tip Number 1
Get to know the practice! Research Great Witley Surgery and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips about the practice and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to dispensary roles. Think about scenarios where you've demonstrated attention to detail and teamwork, as these are key for the Dispensary Support Assistant position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Great Witley Surgery team.
We think you need these skills to ace Dispensary Support Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Be Detail-Oriented: Since attention to detail is key for this position, make sure your application is free from typos and errors. Double-check everything, from your CV to your cover letter, to show us you’re serious about maintaining high standards.
Tailor Your Application: Make sure to align your skills and experiences with the job description. Highlight any relevant experience in dispensary or pharmacy settings, and explain how you can contribute to our team at Great Witley Surgery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Great Witley Surgery
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Dispensary Support Assistant. Brush up on your knowledge of prescription handling, stock control, and patient communication. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Show Your Friendly Side
Since this role requires excellent communication skills, practice how you would interact with patients. Think about how you can convey warmth and professionalism in your responses. A friendly attitude can go a long way in making a great impression!
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it’s ensuring accurate prescription processing or maintaining organised records, being able to highlight your meticulous nature will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the practice and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute effectively to their outstanding service.
