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- Tasks: Enhance weekend journeys for passengers with exceptional customer service.
- Company: GWR, a leading railway network with a commitment to customer experience.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Perfect for students seeking weekend work while making travel enjoyable for others.
- Qualifications: Enthusiasm for customer service and a friendly attitude.
- Other info: Join a diverse team and be part of transforming train travel.
The predicted salary is between 11100 - 13300 £ per year.
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
Are you passionate about delivering exceptional customer service? We're looking for friendly and enthusiastic individuals to enhance our passengers' weekend journeys, perfect for those with weekday commitments. This advert is to register your interest for future opportunities. Please note that there may be a waiting period before roles become available.
What's in It for You?
- Salary: 13,172 (first six months), rising to 17,232 after completing training and probation
- Hours: 17.5 per week (Saturday)
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Weekend Customer Host employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Host
✨Tip Number 1
Get to know GWR and its values! Research the company culture and what makes them tick. This way, when you chat with them, you can show off your enthusiasm for their mission and how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former GWR employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances of landing that weekend customer host role.
✨Tip Number 3
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. GWR is all about exceptional service, so showing you can keep it cool under pressure will impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there, so keep an eye out for those weekend shifts!
We think you need these skills to ace Weekend Customer Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making our passengers' journeys enjoyable.
Tailor Your Application: Make sure to customise your application for the Weekend Customer Host role. Highlight any relevant experience or skills that match what we're looking for, so we can see why you're a great fit!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Great Western Railway
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of exceptional customer service. GWR is all about enhancing passenger experiences, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Your Enthusiasm
GWR is looking for friendly and enthusiastic individuals. During your interview, let your passion for customer service shine through. A positive attitude can make a huge difference, so don’t hold back!
✨Familiarise Yourself with GWR
Do a bit of homework on GWR and its services. Knowing about their trains, routes, and commitment to transforming train travel will show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult customers or unexpected challenges, and be ready to discuss how you managed them effectively.