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- Tasks: Deliver exceptional customer service and ensure safe, on-time train departures.
- Company: Join GWR, a leading rail company transforming travel experiences.
- Benefits: Enjoy health perks, lifestyle discounts, and free travel passes.
- Why this job: Make a real impact in a fast-paced environment while helping customers.
- Qualifications: Strong communication skills and a team player attitude required.
- Other info: Flexible shifts with full training provided and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready for a new challenge? Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference? Join us as a Service Delivery Assistant!
We are looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you are a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!
What You'll Do:
- Provide outstanding customer service and assistance.
- Ensure safe and timely train dispatch.
- Provide helpful information and assistance to customers.
- Prioritise the safety of customers, colleagues, and visitors.
- Keep the station clean and secure.
- Collaborate with teams to provide real-time information during disruptions.
- Enhance customer security through your strong visibility within the station.
What We're Looking For:
- Strong team player, able to work independently.
- Excellent communication and basic numeracy skills.
- Computer literate and comfortable using apps.
Working Pattern:
The station operates from 05:00 to 01:00. You must be flexible to work shifts, including weekends and bank holidays. A parking permit will be provided for the East Car Park.
What to Expect:
After submitting your application, you will complete an online Situational Judgement Test (recommended on a laptop/computer). Shortlisted candidates will be invited to complete an online assessment - Train Dispatch Multi-Tasking Test (recommended on a laptop/computer). Successful candidates will be invited for a competency-based interview tentatively scheduled for the week commencing 15 December 2025. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.
About GWR:
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport - it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits:
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion:
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Join the team behind our success and help us raise the bar even higher.
Train Dispatcher in Swindon employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GWR. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the Situational Judgement Test by familiarising yourself with common scenarios you might face as a Train Dispatcher. Think about how you'd handle customer queries or disruptions, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you’ve successfully assisted customers or worked as part of a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at GWR. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Train Dispatcher in Swindon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and ready to make a difference at the station.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences without waffling. We appreciate clarity, so make it easy for us to see why you’d be a great fit!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'team player' and 'calm under pressure', to show us you understand what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the process there too.
How to prepare for a job interview at Great Western Railway
✨Know the Role Inside Out
Before your interview, make sure you understand what a Train Dispatcher does. Familiarise yourself with the responsibilities listed in the job description, like ensuring safe and timely train dispatch and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Service Delivery Assistant, communication is key. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Think about times when you had to relay important information or assist customers, as this will demonstrate your ability to handle the demands of the job.
✨Be Ready for Situational Questions
Expect situational judgement questions during your interview. These will assess how you would react in various scenarios related to train dispatch and customer service. Practice answering these types of questions by thinking through potential challenges you might face and how you would resolve them while prioritising safety and customer satisfaction.
✨Emphasise Your Team Spirit
GWR values teamwork, so be prepared to discuss your experiences working collaboratively. Share specific examples of how you've contributed to a team’s success, especially in fast-paced environments. Highlight your ability to work independently too, as this shows you can take initiative when needed.