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- Tasks: Provide top-notch customer service and sell tickets at various locations.
- Company: Regional railway company with a strong team culture.
- Benefits: Free rail travel, health care plans, and a supportive work environment.
- Other info: Enjoy autonomy and flexibility in your role across multiple ticket offices.
- Why this job: Join a dynamic team and enhance customer experiences while exploring new places.
- Qualifications: Full driver’s license and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
A regional railway company is seeking a Customer Sales Advisor based in Reading. This role involves providing customer service, selling tickets, and maintaining station equipment. You will have the autonomy to work independently at multiple locations and ensure excellent customer experiences. A full driver’s license is required as you will need to travel to various ticket offices.
The company offers a strong team environment along with benefits such as free rail travel and health care plans.
Railway Customer Service & Ticketing Specialist in Reading employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Customer Service & Ticketing Specialist in Reading
✨Tip Number 1
Get to know the company! Research their values and recent news. This way, when you chat with them, you can show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Railway Customer Service & Ticketing Specialist and how you'd handle them. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. They might give you insider tips or even refer you for the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Railway Customer Service & Ticketing Specialist in Reading
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to create excellent customer experiences, especially in a fast-paced environment like railway ticketing.
Tailor Your Application: Don’t just send the same CV everywhere! We love it when applicants tailor their applications to us. Mention why you’re interested in working with our regional railway company and how your skills fit the role of a Customer Sales Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Great Western Railway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle difficult customers or resolve ticketing issues, as this role is all about providing excellent service.
✨Familiarise Yourself with the Company
Do some research on the regional railway company. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Independence
Since the role involves working independently at multiple locations, prepare examples from your past experiences where you've successfully managed tasks on your own. Highlight your ability to stay organised and self-motivated.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, like selling tickets or maintaining station equipment. Practise how you would approach these situations, as practical questions are likely to come up during the interview.