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- Tasks: Deliver exceptional customer service and ensure smooth train operations at the station.
- Company: Join Great Western Railway, a leader in customer-focused transport services.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Be the face of GWR and make a positive impact on every passenger's journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Are You a Customer Service Star? Step Into the Spotlight! We're looking for enthusiastic, customer-focused individuals to join our team at Great Western Railway in two exciting roles: Train Dispatcher and Ticket Barrier Assistant.
About the Roles
Train Dispatcher
- Carry out essential station duties, such as train dispatch, assisting customers, and ensuring the station is clean, safe, and welcoming.
- Ensure the safe and timely departure of trains by following dispatch procedures.
- Offer clear information and helpful assistance to customers.
- Maintain the cleanliness of station areas, including platforms and waiting rooms.
- Ensure the safety and security of customers, colleagues, and visitors.
- Collaborate with other GWR departments to provide accurate and timely updates, especially during disruptions.
Ticket Barrier Assistant
- Be the face of GWR at the station's ticket barriers, creating a positive first impression and managing customer flow.
- Manage the operation of ticket barriers and respond to customer inquiries.
- Ensure the security of the gateline area and address customer needs during disruptions.
- Inspect and issue tickets, as well as sell tickets using a mobile ticket machine.
- Keep the gateline area clear of rubbish and maintain a professional appearance.
What We're Looking For?
- Committed to delivering extraordinary customer service.
- A self-starter with a can-do attitude.
- Confident in making decisions, even in high-pressure situations.
- Calm and customer-focused during disruptions or crises.
- Comfortable working within strict procedures.
Minimum Requirements?
- Ability to work as part of a team or independently.
- Strong verbal and written communication skills.
- Evidence of numerical ability.
Working Pattern?
At the stations identified above, both roles involve working shifts, which includes weekends.
Customer Service Representatives - Ticket Barrier Assistant / Train Dispatcher in Reading employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives - Ticket Barrier Assistant / Train Dispatcher in Reading
✨Tip Number 1
Get to know the company! Research Great Western Railway and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a train delay or a lost ticket. Being prepared with examples will help you shine in interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Great Western Railway team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representatives - Ticket Barrier Assistant / Train Dispatcher in Reading
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the roles of Train Dispatcher or Ticket Barrier Assistant. Mention why you’re excited about working with us at Great Western Railway and how you fit the bill.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the roles right there!
How to prepare for a job interview at Great Western Railway
✨Know the Roles Inside Out
Before your interview, make sure you understand the specifics of both the Train Dispatcher and Ticket Barrier Assistant roles. Familiarise yourself with the key responsibilities, such as train dispatch procedures and customer interaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since these roles are all about customer service, be ready to share examples from your past experiences where you went above and beyond for a customer. Think of situations where you handled difficult customers or resolved issues effectively. This will demonstrate your commitment to delivering extraordinary service.
✨Stay Calm Under Pressure
Both roles require you to remain calm during disruptions. Prepare for situational questions that might test your ability to handle stress. You could practice responses to scenarios like dealing with a delayed train or managing a busy ticket barrier. Showing that you can think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they handle customer feedback. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.