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- Tasks: Train in various customer service roles on-board and at stations.
- Company: Major UK railway company with a friendly and inclusive culture.
- Benefits: Earn while you learn, with competitive salary and hands-on experience.
- Why this job: Kickstart your career in a dynamic environment and develop essential skills.
- Qualifications: Must be over 16 with GCSEs in Maths and English; teamwork is key.
- Other info: Apprenticeship starts September 1, 2026, for 18 months.
The predicted salary is between 14607 - 24557 £ per year.
A major railway company in the UK is seeking a Customer Service Apprentice to train across various on-board and station roles. You will gain practical customer service skills while working 35 hours per week.
Candidates must be over 16, have GCSEs in Maths and English, and enjoy teamwork. The apprenticeship starts on September 1, 2026, for 18 months, with a starting salary of £14,607 for those under 18 and £24,557 for those over.
You can be part of a friendly and inclusive environment.
Railway Customer Service Apprentice - Train & Learn employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Customer Service Apprentice - Train & Learn
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face on the job. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network with current employees or apprentices. They can give you insider tips and maybe even refer you, which can really help your chances!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Railway Customer Service Apprentice - Train & Learn
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re excited about working in customer service. Share any experiences you've had that highlight your enthusiasm and ability to work with people.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially teamwork and communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Great Western Railway
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes great service, especially in a railway context. Think about how you would handle common scenarios, like dealing with delays or helping passengers with queries.
✨Show Your Team Spirit
Since teamwork is key for this role, be ready to share examples of how you've worked well with others. Whether it's in school projects or part-time jobs, highlight your ability to collaborate and support your teammates.
✨Research the Company
Familiarise yourself with the railway company’s values and mission. Knowing their commitment to customer service and inclusivity will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, such as what a typical day looks like or how success is measured. This shows your enthusiasm and helps you determine if it’s the right fit for you.