Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the on-board customer experience and deliver exceptional hospitality.
- Company: Join GWR, a company committed to outstanding customer service.
- Benefits: Enjoy free rail travel, competitive salary, and comprehensive training.
- Why this job: Make every journey special while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible shifts with excellent career growth opportunities await you.
The predicted salary is between 26344 - 34464 £ per year.
Are you ready to lead on board customer experience? Do you thrive in a fast-paced environment where every day is different? Are you passionate about delivering a world-class customer experience and leading others to do the same? If you are confident in your communication, can think quickly to resolve challenges, and take pride in creating memorable experiences for customers, this could be the perfect opportunity for you.
We are looking for enthusiastic Lead Customer Hosts to join our On-Board Catering team. In this exciting role, you will take the lead in delivering outstanding hospitality to our customers, ensuring our on-board service exceeds expectations every time. You will be the face of GWR hospitality, supporting colleagues, taking initiative, and making every journey special.
What's in it for you?
- Salary: £26,344.00 (first six months), rising to £34,464.00 on completion of training and probation
- Hours: 35 per week, inclusive of weekends and bank holidays
- Annual Leave: 32 days per year
- Comprehensive Training: Your journey with us begins with thorough training to set you up for success. Depending on your previous experience and any training you have already completed, our Training Team will provide a personalised plan before your first day. Once in the role, our Onboard Services Peer Training Team will support you as you settle in and continue to develop.
- Excellent Benefits: Free rail travel, pension, healthcare plan, discounts and more
If successful, your start date will be from March 2026 onwards, with talent pooling and interviews taking place until then.
What you will do:
- Deliver an exceptional on board customer service experience
- Lead and support On Board Hosts, ensuring high standards of presentation and service
- Operate EPOS systems and handle cash responsibly
- Communicate updates and manage customer expectations, particularly during disruption
- Ensure safety and security procedures are followed at all times
- Maintain stock levels and manage on board product displays
- Be a positive ambassador for GWR
Working Pattern:
You must be flexible and able to work shifts, including early mornings, evenings, weekends and bank holidays. Travel between locations may be required. You will need to live within 45 to 60 minutes of the station for this role.
What we are looking for (Minimum Criteria):
- Experience of delivering front line customer service
- Experience of working as part of a team
- Experience of working within a regulated industry or following set guidelines and procedures
- Strong numeracy and literacy skills appropriate to the role
- Exceptional communication and people skills
- Ability to deliver a world-class customer experience
- Understanding of customer needs and expectations
- Ability to make confident decisions within given authority
- Knowledge of GWR products and conditions of sale or willingness to learn
- Knowledge of railway timetables and fares or willingness to learn
No formal qualifications are required, full training is provided.
What to expect after submitting your application:
- You may be asked to complete an online assessment
- Shortlisted candidates will be invited to an assessment centre, including group activities to showcase customer service skills
- If successful, you will move on to a one-to-one interview with the hiring team. This may take place on the same day or be scheduled for another date
- Final stage: medical assessment including drugs and alcohol testing and a basic DBS check
Ready to join our team? Apply today and start your journey with GWR!
Our Commitment to Inclusion:
We all belong at GWR. We are proud to celebrate diversity and to provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability.
Customer Host in Plymouth employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host in Plymouth
✨Tip Number 1
Get to know the company! Research GWR and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a world-class customer experience, make sure you can confidently express your thoughts and ideas. Role-play with friends or family to get comfortable.
✨Tip Number 3
Be ready for group activities at the assessment centre! These are designed to showcase your teamwork and customer service skills. Show enthusiasm, support your peers, and demonstrate your ability to lead when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the GWR family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Host in Plymouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering a world-class customer experience shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that passion!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team and what unique qualities you bring to the table.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Great Western Railway
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've delivered exceptional service. This role is all about creating memorable experiences, so show them you can do just that!
✨Show Off Your Team Spirit
As a Lead Customer Host, you'll be supporting your team, so it's crucial to demonstrate your teamwork skills. Prepare to discuss times when you've worked collaboratively with others to achieve a common goal. Highlighting your ability to lead and support will set you apart.
✨Be Ready for Quick Thinking
In a fast-paced environment, challenges can arise unexpectedly. Think of scenarios where you had to think on your feet to resolve an issue. Practising these responses will help you feel more confident during the interview when they ask about handling difficult situations.
✨Familiarise Yourself with GWR
Do your homework on GWR products, services, and values. Understanding their mission and what they stand for will not only impress the interviewers but also help you align your answers with their expectations. Show them you're genuinely interested in being part of their team!