Crew Delivery Team Leader

Who are we? GWR is the proud custodian of Brunel’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK’s top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient and friendly. About the role: The Crew Delivery Team Leader is responsible to the Head of Rosters and Resources and forms part of the Senior Rosters and Resources Team. We are looking for an enthusiastic individual to join us as a Crew Delivery Team Leader, based in Western House Integrated Control Centre in Swindon. You will provide effective leadership to a passionate team of Crew Delivery Managers, you will be responsible for supervising, managing and motivating the team to deliver traincrew in the right place at the right time, as well of this you will be leading the team through times of disruption working in partnership with colleagues from various areas of the Control Centre and Network Rail to maximise traincrew usage to deliver the service for our customers. The role will require you to provide business updates on traincrew challenges to the wider business so great communication skills are essential. The role has responsibility for performance management to ensure we play our part in delivering a Right Time Railway. The role is part of a roster covering 7 days a week. The following list of questions have been put together to help you decide whether you would like to apply for this job and whether it would be suitable to you. Ask yourself the following: Are you someone who has strong interpersonal skills, this includes praising colleagues, challenging behaviours, and managing colleague overall performance? Can you be flexible to help meet the needs of the business? This is not a 9 – 5 role, you will be required to work outside your rostered hours to meet business demands at times. Do you have experience with managing a team, planning for the future and people management? Are you able to work calmly under pressure? Do you have a good understanding of Traincrew terms and conditions? Can you think on your feet and solve problems, when you know a lot depends on the suggestions you produce? Are you someone who can cope well under pressure with changing demands of one of the UK’s busiest train networks and lead by example? Do you have good IT skills? Do you currently possess or are you open to pursuing an Assessors NVQ? This qualification is essential as the role involves conducting necessary periodic assessments of Crew Delivery Managers. Do you genuinely care about delivering a great service for our customers as they are at the heart of what we do. The role is based in Swindon can you get in/out of the office even when public transport may not be available. If you were able to answer ‘Yes’ to all the above, then we have your next role ready and waiting. If you have responded with a ‘No’ to some questions, we’d ask you to think seriously about whether a senior Control based role, is right for you. Applicants must also meet the following eligibility criteria to apply for the role of Crew Delivery Team Leader. Be naturally proactive and have a good eye for detail. A strong knowledge of the GWR network. Computer literate in Office 365 and railway specific applications (TRUST, Integrale, CrewPlan – to name a few) Professional, clear communication and interpersonal skills. Previous line management experience. Have a good understanding of the Crew Delivery Manager role. Excellent knowledge of Traincrew Conditions of Service. Flexibility Please note interviews will be held face to face in early January 2025 The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme. We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/