Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support the Customer Sales team to deliver top-notch service.
- Company: Join GWR, a leading rail company transforming travel experiences.
- Benefits: Enjoy health perks, discounts, free travel, and a supportive work culture.
- Other info: Flexible working and commitment to diversity and inclusion.
- Why this job: Make a real impact on customer journeys and enhance travel experiences.
- Qualifications: Experience in supervision and cash handling, with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a motivated and customer-focused Customer Sales Supervisor to join our team at Bristol Temple Meads - one of GWR's flagship stations. You will also support the wider Bristol Suburban area, including the staffed office at Yatton Station. In this hands-on leadership role, you will work alongside two other supervisors to lead, coach, and support the Customer Sales team. You will ensure customers receive accurate ticketing advice and a great travel experience across the network.
Key responsibilities
- Leading the sales team to deliver high-quality customer service
- Managing ticket office operations, self-service machines, and admin tasks
- Handling ticket refunds, cash reconciliation, and using retail/rostering systems
- Maintaining compliance with all accountancy and documentation processes
What you’ll need
- Supervisory and cash handling experience
- Strong communication and IT skills (including GWR retail systems)
- Attention to detail and a proactive, can-do attitude
Working Pattern
This role includes shift work (earliest start 06:00, latest finish 21:45), covering weekends and bank holidays. The ticket office operates 7 days a week and as part of the CSS team, Sunday working is part of the roster and is structured as 1 in 3.
What to Expect
After submitting your application you will complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview tentatively scheduled week commencing 16 February 2026. Full training will be provided, including a 3-week training programme in Swindon.
About GWR
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK’s newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it is a relaxing, efficient, and enjoyable experience. That is why we are looking for people who will help us revalue rail and make every journey special.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Join the team behind this success and help us raise the bar even higher!
Customer Sales Supervisor in Bristol employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Supervisor in Bristol
✨Tip Number 1
Get to know the company! Research GWR and its values, especially their commitment to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Sales Supervisor, you'll need to lead and support your team effectively. Try role-playing common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Prepare for the online assessment! Make sure you have a reliable laptop or computer ready, and find a quiet space to focus. Familiarise yourself with the types of questions you might encounter, so you can ace it without stress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for updates about your application status and interview invitations.
We think you need these skills to ace Customer Sales Supervisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your supervisory and cash handling experience. We want to see how your skills align with the role of Customer Sales Supervisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to connect with customers and team members. We love seeing examples of how you've effectively communicated in past roles!
Be Detail-Oriented: Attention to detail is crucial for managing ticket office operations and compliance. Make sure your application is free from typos and clearly structured. We appreciate a well-organised submission that reflects your proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the information you need about the role and our company there. Let’s get your journey started!
How to prepare for a job interview at Great Western Railway
✨Know the Company Inside Out
Before your interview, take some time to research GWR and its values. Understand their commitment to customer service and how they aim to transform rail travel. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Sales Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your coaching abilities and how you can motivate others to deliver exceptional customer service.
✨Be Ready for Competency Questions
Since the interview is competency-based, think about specific scenarios where you've demonstrated key skills like cash handling, attention to detail, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and GWR's future plans. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you. Plus, it demonstrates your proactive attitude!