At a Glance
- Tasks: Deliver exceptional customer service and sell tickets at Windsor & Eton Central Station.
- Company: GWR, a leading railway network with a commitment to customer experience.
- Benefits: Competitive salary, free rail travel, health care, and discounts on shopping and gym memberships.
- Other info: Inclusive environment with opportunities for growth and flexible working options.
- Why this job: Join a dynamic team and help transform train travel into a fun and efficient experience.
- Qualifications: Customer service experience, strong communication skills, and a can-do attitude.
The predicted salary is between 32727 - 32727 £ per year.
Salary £32,727 per annum plus excellent benefits package.
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.
About the team: This position is based in the Ticket Office at Windsor & Eton Central Station working with the team of existing Customer Sales Advisors, ensuring that customers are sold the best ticket for their journey.
About the job: As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.
Your main responsibilities:
- Providing the highest level of customer service and being proactive to customer needs.
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner.
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers.
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment.
- Accurately completing all accountancy and other associated documentation.
- Maintaining TVMs at the station.
- Help MIP/VIP to continue their journeys, including the safe deployment of ramps.
- To help with winter weather where needed and assist the wider team.
You’ll need to be:
- Able to deliver exceptional front-line customer service.
- Able to understand customer requirements and expectations.
- A self-starter with a can-do attitude.
- Confident when decision making.
- Able to work alone as this station has lone working.
- Able to remain calm yet directive in a crisis.
- Able to work to strict procedures.
As a minimum you will need to have:
- The ability to work as part of a team or independently.
- Evidence of numerical ability.
- Attention to detail.
- Strong verbal and written communication skills.
- Customer Service Experience.
Working pattern: This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holiday working. The earliest shift start is 06:30 and the latest shift finish will be 19:30. As your starting and finishing times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this. Please also note there is no parking for staff at Windsor Station; staff working at Windsor can have a parking space at Slough Station.
The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including ongoing development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. We provide support to applicants with disabilities or neurodivergent conditions such as dyslexia, dyspraxia, or autism. Please let us know any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Service Advisor in Windsor employer: Great Western Railway (GWR)
GWR is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee growth. With comprehensive training, a generous benefits package including free rail travel for you and your family, and a commitment to diversity, GWR empowers its team of over 6,000 to deliver outstanding customer service while enjoying a fulfilling career in one of the UK's most beautiful regions.
Contact Details:
Great Western Railway (GWR) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Windsor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Great Western Railway (GWR). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Great Western Railway (GWR) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Windsor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Great Western Railway (GWR):Your cover letter is your chance to shine! Tell us why you want to work at Great Western Railway (GWR) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Great Western Railway (GWR)!
How to prepare for a job interview at Great Western Railway (GWR)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
