Assistant Station Manager in Truro

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.

About the team: The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards.

Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.

About the Job: The Assistant Station Manager is expected to lead and develop our frontline colleagues and deliver a high-profile management style, with significant parts of the day being spent out and about on the station monitoring standards, talking to customers and colleagues building relationships. Assistant Station Managers will undertake line management duties as well as supporting and deputising for the Station Manager at their location.

Your main responsibilities will be:

• Cover the West Cornwall SM area and be based at Truro Station where your responsibilities will be to cover the multiple Stations in both areas.
• Work closely with other Station Managers in West, with an expectation to help in other areas as required to deliver exceptional results in all areas of station delivery.
• Lead and manage all aspects of the station operation.
• Ensure all safety, service, performance, and financial targets are delivered.
• Lead, coach and direct a large team of colleagues across the area.
• Engage with local communities and stakeholders to support business development and enhance our reputation in our locality.

You'll need to be:

• An experienced people manager and able to quickly build effective working relationships with colleagues and stakeholders from across the business.
• A proactive self-starter who can also work well within a team, but have the ability to take responsibility for your actions.
• Resilient and flexible, able to adapt to an ever-changing environment and respond to issues as they arise.
• Confident with decision making, a strong communicator and able to prioritise.
• Able to work within guidelines and to deliver against all processes and procedures.

As a minimum you will need to have:

• Leadership and people management skills, and the ability to keep a complex operation running smoothly at optimum efficiency.
• Strong organisational, prioritisation, problem solving, negotiating and influencing skills.
• Evidence of leadership within a team.
• Ability to use a range of IT applications.

About the location: West Cornwall covers a large geographical area, with 22 Stations. During the busy holiday periods due to the area's proximity to many popular tourist locations and venues, the stations will see large numbers visit this area.

Working pattern: The role will predominately be office based, however you must be flexible. The role is extremely varied, and you will be expected to work as business demands require. An on-call responsibility for stations will be required, as will weekend and bank holiday working, covering of special events, shift working and potential out of hours requirements.

Additional information: Knowledge and experience of delivering railway policies, procedures and processes would be an advantage. The ability to undertake safety critical work, such as train dispatch is desirable. Must meet the railway safety critical medical standards. A Basic DBS is also required and full training is provided at our Training Centre in Swindon.

The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including ongoing development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.