Crew Delivery Manager in Swindon

At Great Western Railway, we are more than a train company - we are the proud custodians of Brunel's iconic railway, one of the most prestigious networks in the world. With over 100 million passenger journeys each year and more than 275 destinations across the South West, South Wales and London, we deliver travel experiences through some of the UK's most beautiful landscapes and top tourist spots.

We are building a talent pool for future Resource Manager opportunities within our Swindon Integrated Control Centre (ICC). Known internally as Crew Delivery Manager, this is a pivotal operational role responsible for ensuring our train crew — drivers, guards and catering colleagues — are in the right place, at the right time across the entire GWR network.

Operating at the heart of our 24/7 railway, this is a fast‐paced and highly dynamic environment where no two shifts are the same. It's a highly demanding position that requires managing a wide range of responsibilities, including:

• Overseeing the resource desk
• Working closely with various teams locally and across the network
• Forward planning the train service
• Implementing emergency train plans
• Managing service disruption and recovery
• Supporting colleagues who may need additional assistance

A significant aspect of this role involves extensive administrative duties. You will handle various paperwork, update schedules, communicate with crew members, and utilise specialised computer packages unique to the railway industry, such as Trust, CrewPlan, and Integrale. The role is desk‐based, and once on shift, you'll take control, managing crews within your designated area on our network. This requires a high level of organisation, precision and the ability to juggle multiple tasks simultaneously.

To help determine if this role is right for you, consider the following questions:

• Are you genuinely interested in a challenging and demanding role in the rail industry?
• Can you work shifts around the clock, including nights, weekends and holidays?
• Have you gained hands‐on experience leading or coordinating day‐to‐day operational activities in a particular field?
• Can you be dependable in a high‐pressure environment?
• Can you communicate in a clear concise manner using the telephone?
• Are you flexible enough to meet the evolving needs of the business?
• Are you confident working alone and as part of a close‐knit team?
• Can you stay calm and focused during stressful situations?
• Are you quick to think on your feet and solve problems when decisions are critical?
• Are you motivated to learn in a live operational environment and committed to continuously developing your skills?

Training lasts around 10–12 weeks and the role includes regular competency assessments. If you answered Yes to all these questions, then we encourage you to read on. If you responded No to some questions, please consider whether a control‐based role like this aligns with your skills and strengths.

Applicants must also meet the following eligibility criteria to apply for the role of Crew Delivery Manager:

• Be naturally proactive with a good eye for detail.
• Knowledge of the GWR network.
• Having the ability to pass safety critical information to colleagues by phone.
• Computer literate ideally in Office 365 (training will be provided for railway specific applications).
• Professional, clear communication and interpersonal skills.
• Applicants must be able to commute to work independently in the event of train service disruptions. Living within 60 minutes of Swindon.

The team is based in Swindon in the Network Rail Integrated Control Centre. This is an office‐based job. There are excellent public transport links.

Working Pattern: The role involves working early and late shifts including weekends.

The Reward:

• On‐going development
• Defined benefit pension scheme with the Railways Pension Scheme
• Free rail travel across the GWR network for you and your family
• Discounted travel with other Train Operating Companies
• Company-sponsored health care plan
• Discounted shopping and gym membership
• Employee assistance programme and much more.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.