At a Glance
- Tasks: Be the face of GWR, ensuring safe and enjoyable journeys for passengers.
- Company: Join Great Western Railway, a leader in customer service across the West of England.
- Benefits: Full training provided, flexible shifts, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development in a safety-critical environment.
- Why this job: Make a real difference in people's journeys while developing your customer service skills.
- Qualifications: Excellent communication skills and a positive attitude; previous experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Train Manager, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You'll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We're Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details?
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
- You must live within a maximum of 60 minutes' travelling time of the depot.
What to Expect
Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You'll receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8-weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
Train Manager - Talent Pool in Sandhurst employer: Great Western Railway (GWR)
At Great Western Railway, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. Our Train Managers enjoy comprehensive training, flexible working patterns, and opportunities for personal growth, all while contributing to safe and enjoyable journeys across the beautiful West of England. Join us and be part of a dedicated team that makes a real difference in our passengers' travel experiences.
Contact Details:
Great Western Railway (GWR) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Train Manager - Talent Pool in Sandhurst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Great Western Railway (GWR). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Great Western Railway (GWR) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Train Manager - Talent Pool in Sandhurst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Great Western Railway (GWR):Your cover letter is your chance to shine! Tell us why you want to work at Great Western Railway (GWR) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Great Western Railway (GWR)!
How to prepare for a job interview at Great Western Railway (GWR)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
