At a Glance
- Tasks: Be the face of GWR, ensuring safe and enjoyable journeys for passengers.
- Company: Join Great Western Railway, a leader in transforming rail travel.
- Benefits: Health cash plan, gym discounts, free travel pass, and more perks.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
The predicted salary is between 28800 - 42000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Train Manager, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You’ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We're Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details?
As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role. You must live within a maximum of 60 minutes' travelling time of the depot.
What to Expect?
Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer). After the vacancy closes, we'll review our database for any previous test results and update your application accordingly. You will receive practice materials before being sent your online tests 7 days later. Once you've completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you'll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates. Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check. Full training will be provided, including a 7 to 8-weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!
Train Manager in Sandhurst employer: Great Western Railway (GWR)
Great Western Railway is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With comprehensive training programmes, flexible working options, and a range of benefits including free travel and health perks, GWR fosters an inclusive environment where every team member can thrive while delivering outstanding service to passengers across the West of England.
Contact Details:
Great Western Railway (GWR) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Train Manager in Sandhurst
✨Tip Number 1
Get to know GWR and what they stand for! Familiarise yourself with their values and customer service approach. This will help you shine during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your situational judgement skills! Since you'll be taking an online test, try out some practice scenarios to get comfortable with the format. It’ll help you think on your feet and respond confidently when it counts.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for customers. This is key for a Train Manager role, so make sure you highlight those moments during your assessment day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of the resources we offer!
We think you need these skills to ace Train Manager in Sandhurst
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team at GWR.
Tailor Your Application:Make sure to tailor your application to the Train Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with customers daily!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the application process there.
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Train Manager at Great Western Railway entails. Familiarise yourself with their commitment to customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've handled customer queries or difficult situations. Highlight how you stayed calm under pressure and resolved issues effectively.
✨Be Ready for Situational Judgement Tests
As part of the application process, you'll need to complete an online Situational Judgement Test. Practice similar tests beforehand to get comfortable with the format. This will help you think on your feet and respond appropriately during the actual test.
✨Demonstrate Teamwork and Flexibility
Great Western Railway values teamwork and flexibility. Be prepared to discuss how you've worked as part of a team in previous roles and how you can adapt to various shifts. Showing that you're a team player who can handle different working hours will set you apart.
