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- Tasks: Be the voice of the station, announcing train services and ensuring smooth operations.
- Company: Join GWR, a leading railway network with a commitment to exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in travel experiences while working in a fast-paced, exciting role.
- Qualifications: Strong communication skills and ability to thrive under pressure are essential.
- Other info: Shift work includes early, late, and night shifts, offering flexibility.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team: You will be working as part of our 5 person announcer team in our purpose built Reading Control Room, providing information to all parts of the station. You will have to thrive under pressure and be able to deal with competing demands, liaising with other parts of our business to ensure we operate an efficient Railway service.
About the job: The purpose of the role is to be a focal point for the dissemination of time critical train running information. In addition, you will be required to announce train services at the station, advising customers of any delays or service information. You will also have to coordinate resources to ensure that those customers requiring assistance are dealt with in a professional and timely manner. The role will also involve the ability to dispatch trains.
Your main responsibilities will be:
- Work with the station team to minimise delays to trains
- Monitoring the train service at the station
- Identifying planned and potential alterations to the service
- Operating the Station Information Screens ensuring the customer information is up to date and accurate
- Ensuring effective dissemination of time critical information
- Announcing train service details and security information
- Dispatching trains on an adhoc basis
- Monitoring CCTV
You’ll need to be:
- Well organised
- Customer focussed
- Able to work in a fast paced, pressurised environment making time critical decisions
- Able to remain calm under pressure
- Proactive and able to work alone
- Responsible and Reliable
As a minimum you will need to have:
- The ability to work well within a team
- Experience making time critical decisions
- Articulate and able to communicate at all levels
- Strong interpersonal skills
About the location: Reading is a transport hub with many local bus routes and train services operating. Facilities at the station include a number of retail outlets as well as mess facilities. There may be occasional travel to attend courses but the role is predominately based at Reading.
Working pattern: The working pattern is shift work rotating through a roster pattern of early, late, and night shifts, as well as weekends.
Station Announcer in Reading employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Announcer in Reading
✨Tip Number 1
Get to know the company! Research GWR and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your announcements! Since you'll be announcing train services, it’s crucial to sound clear and confident. Grab a friend or record yourself to refine your delivery and ensure you can handle pressure like a pro.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or attend industry events to connect with people already working at GWR. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from GWR.
We think you need these skills to ace Station Announcer in Reading
Some tips for your application 🫡
Show Your Passion for Rail Travel: When you're writing your application, let us know why you're excited about working in the rail industry. Share any personal experiences or stories that highlight your love for train travel and how it connects with our mission at GWR.
Highlight Your Communication Skills: As a Station Announcer, clear communication is key! Make sure to showcase your ability to articulate information effectively. Use examples from past experiences where you’ve had to convey important messages under pressure.
Demonstrate Your Team Spirit: We’re all about teamwork here at GWR. In your application, mention times when you’ve worked well within a team, especially in high-pressure situations. This will show us that you can thrive in our dynamic environment.
Keep It Professional Yet Personal: While we want to see your personality shine through, remember to keep your application professional. Use a friendly tone but ensure your language is appropriate for the role. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Station Announcer. Familiarise yourself with the key tasks like announcing train services, managing delays, and coordinating customer assistance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Station Announcer, clear communication is crucial. Prepare examples from your past experiences where you effectively communicated under pressure or resolved conflicts. Practising your articulation can also help you feel more confident during the interview.
✨Demonstrate Your Ability to Handle Pressure
Think of situations where you had to make quick decisions in a fast-paced environment. Be ready to discuss these scenarios during the interview, as it will show that you can thrive under pressure, which is essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle peak times, or what challenges they face. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.