Revenue Protection Analyst in Reading

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team: You will be working for the Revenue Protection, Fraud and Prosecutions Development team. The team is highly successful and is industry leading in the way it identifies areas for continuous improvement in the delivery of our Revenue Protection and Anti-Fraud functions. The work includes internal performance reporting that is relied upon by several cross functional management teams, and detailed data analysis which is used to identify areas where our revenue is at risk from fare evasion and fraud.

About the job: The purpose of the role is to use data from a variety of sources to produce reports and KPIs for the Revenue Protection, Fraud and Prosecutions functions. This information is used to drive both individual and team performance, as well as supporting the Revenue Protection and Anti-Fraud strategic goals and keeping the business informed of the overall performance.

Your main responsibilities will be:

• Supporting the Revenue Protection, Fraud and Prosecutions teams in the delivery of the Revenue Protection and Anti-Fraud Strategy
• Accurate and timely updates of the datasets which drive core report production
• Updating period dashboards and KPIs for the Revenue Protection, Prosecutions, Guards and Gateline teams
• Providing actionable analysis and insight to compliment the outputs produced
• Drawing insights from and manipulating complex data sets
• Identification of possible efficiency improvements to current data collection processes
• Maintenance and development of the Data Standards team process guide library

You’ll need to be:

• Excited by finding out the ‘why' as well as the ‘what' by exploring several different data sources
• Able to use data to tell a story, and produce work understood by different audiences
• Willing to ask questions to find out the detail behind a request
• Used to working under pressure and to deadlines

As a minimum, you will need to have:

• Advanced working knowledge and application of MS Office, particularly Excel.
• Experience of Power Query and DAX would be an advantage
• Experience of cleaning and combining data
• Excellent analytical skills
• The ability to work competently with minimal supervision
• Proven communication skills across all levels of the business
• High attention to detail
• Experience of Power BI

About the location: This role can be remote, hybrid or on-site depending on how you work best. The team is based in Vastern House, Reading. You need to be able to travel to Reading occasionally and there may be a need to travel to other parts of the GWR network from time to time.

Working Pattern: Full time, 37 hours per week. If you need flexibility away from the traditional 9-5 working pattern, we can discuss how this can be accommodated.

Additional Information: Our primary analysis tool is currently Excel, but we are slowly moving our reporting to Power BI. Familiarity with the tool and capabilities of the Power BI Service would be an advantage, but training and development support will be provided.

We would love to meet applicants from diverse backgrounds. You do not need to meet 100% of the requirements to apply; tell us about your strengths and what you could bring to the role.

The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.