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- Tasks: Lead the on-board customer experience and deliver exceptional hospitality.
- Company: Join GWR, a company committed to outstanding customer service.
- Benefits: Enjoy a competitive salary, free rail travel, and comprehensive training.
- Why this job: Make every journey special while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible shifts and excellent career growth opportunities await you.
The predicted salary is between 26344 - 34464 £ per year.
Are You Ready to Lead On Board Customer Experience? Do you thrive in a fast-paced environment where every day is different? Are you passionate about delivering a world-class customer experience and leading others to do the same? If you are confident in your communication, can think quickly to resolve challenges, and take pride in creating memorable experiences for customers, this could be the perfect opportunity for you.
Join Us as a Lead Customer Host. We are looking for enthusiastic Lead Customer Hosts to join our On-Board Catering team. In this exciting role, you will take the lead in delivering outstanding hospitality to our customers, ensuring our on-board service exceeds expectations every time. You will be the face of GWR hospitality, supporting colleagues, taking initiative, and making every journey special.
What’s in It for You?
- Salary: £26,344.00 (first six months), rising to £34,464.00 on completion of training and probation
- Hours: 35 per week, inclusive of weekends and bank holidays
- Annual Leave: 32 days per year
- Comprehensive Training: Your journey with us begins with thorough training to set you up for success. Depending on your previous experience and any training you have already completed, our Training Team will provide a personalised plan before your first day. Once in the role, our Onboard Services Peer Training Team will support you as you settle in and continue to develop.
- Excellent Benefits: Free rail travel, pension, healthcare plan, discounts and more
If successful, your start date will be from March 2026 onwards, with talent pooling and interviews taking place until then.
What You Will Do
- Deliver an exceptional on board customer service experience
- Lead and support On Board Hosts, ensuring high standards of presentation and service
- Operate EPOS systems and handle cash responsibly
- Communicate updates and manage customer expectations, particularly during disruption
- Ensure safety and security procedures are followed at all times
- Maintain stock levels and manage onboard product displays
- Be a positive ambassador for GWR
Working Pattern
You must be flexible and able to work shifts, including early mornings, evenings, weekends and bank holidays. Travel between locations may be required. You will need to live within 45 to 60 minutes of the station for this role.
What We Are Looking For (Minimum Criteria)
- Experience of delivering front line customer service
- Experience of working as part of a team
- Experience of working within a regulated industry or following set guidelines and procedures
- Strong numeracy and literacy skills appropriate to the role
- Exceptional communication and people skills
- Ability to deliver a world-class customer experience
- Understanding of customer needs and expectations
- Ability to make confident decisions within given authority
- Knowledge of GWR products and conditions of sale or willingness to learn
- Knowledge of railway timetables and fares or willingness to learn
No formal qualifications are required, full training is provided.
What to Expect
After submitting your application: You may be asked to complete an online assessment. Shortlisted candidates will be invited to an assessment centre, including group activities to showcase customer service skills. If successful, you will move on to a one-to-one interview with the hiring team. This may take place on the same day or be scheduled for another date. Final stage: medical assessment including drugs and alcohol testing and a basic DBS check.
Ready to join our team? Apply today and start your journey with GWR!
Our Commitment to Inclusion
We all belong at GWR. We are proud to celebrate diversity and to provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability.
Customer Host in Plymouth employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host in Plymouth
✨Tip Number 1
Get to know the company! Research GWR and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Be flexible and show your enthusiasm! The job requires shift work, so highlight your willingness to adapt. A positive attitude can make a huge difference in how you come across during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GWR family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Host in Plymouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating memorable experiences for customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'exceptional communication' and 'world-class customer experience', to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the role of Lead Customer Host. Remember, less is often more!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you'll find all the info you need about the role and our company there, making it easier for you to tailor your application.
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've delivered exceptional service. This role is all about creating memorable experiences, so highlight your passion for hospitality!
✨Show Off Your Team Spirit
As a Lead Customer Host, teamwork is key. Be prepared to discuss how you’ve worked effectively in a team setting. Share stories that demonstrate your ability to support colleagues and lead by example, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling customer complaints or managing disruptions. Practice thinking on your feet and come up with solutions that reflect your quick thinking and problem-solving skills. This will show them you can handle the fast-paced environment!
✨Research GWR and Its Services
Familiarise yourself with GWR’s products, services, and values. Knowing the company inside out will not only impress the interviewers but also help you tailor your answers to align with their expectations. Plus, it shows your genuine interest in the role!
