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- Tasks: Be the friendly face at the station, assisting passengers and ensuring smooth fare collection.
- Company: Join GWR, one of the UK's most prestigious rail networks.
- Benefits: Enjoy free travel, pension schemes, and discounted tickets for friends and family.
- Other info: Flexible shifts with full training provided; great career opportunities await!
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: Strong communication skills and basic math understanding required.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently? If so, we have the perfect opportunity for you!
We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.
What You'll Do?
- Operate and manage automatic ticket gates.
- Check and issue tickets, helping customers without valid fares.
- Maintain a clean, safe, and organized gateline area.
- Sell tickets using a mobile machine when needed.
Working Pattern?
You should be flexible to work shifts, including weekends and bank holidays. Full-time roles are 35 hours per week, following a rotating shift pattern with early shifts starting at 05:30 and late shifts finishing at midnight. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect?
After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview tentatively scheduled week commencing 13th April or 24th April. Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.
Who are we?
GWR is proud to run one of the UK's most prestigious rail networks, connecting over 275 destinations from Cornwall and South Wales to London. With some of the newest trains in the country and over 100 million journeys each year, we're transforming how people experience train travel—making it faster, more relaxing, and customer-focused. Join our diverse team of over 6,000 people and help us deliver exceptional service on every journey.
Financial: Pension, share-saving schemes, payroll giving.
Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion: We all belong at GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!
Gateline Assistant employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant
✨Tip Number 1
Get to know the company! Research GWR and understand our values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Gateline Assistant, you'll be interacting with passengers all day. Try role-playing scenarios with friends or family to build your confidence in handling various customer situations.
✨Tip Number 3
Be ready for the online assessment! Make sure you have a quiet space and a reliable device. Familiarise yourself with basic math and customer service scenarios, as these will likely come up in the assessment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on upcoming opportunities and don’t hesitate to reach out if you have any questions about the process.
We think you need these skills to ace Gateline Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, especially in fast-paced environments.
Be Clear and Concise: When filling out your application, keep your answers straightforward. We appreciate clarity, so avoid fluff and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to show us you're the perfect fit for the Gateline Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Great Western Railway (GWR)
✨Know the Role Inside Out
Before your interview, make sure you understand what a Gateline Assistant does. Familiarise yourself with the responsibilities like operating ticket gates and assisting customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Brush Up on Basic Math
As a Gateline Assistant, you'll need to handle ticket sales and fare checks. Make sure you're comfortable with basic math calculations. You might even want to practice some quick mental maths to demonstrate your skills during the interview.
✨Be Flexible and Positive
The job requires shift work, so be prepared to discuss your availability. Show enthusiasm for working flexible hours, including weekends and bank holidays. A positive attitude can go a long way in making a great impression!