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For Companies At a Glance
- Tasks: Train and learn while providing excellent customer service on trains and at stations.
- Company: Join GWR, the friendly railway company dedicated to enhancing travel experiences.
- Benefits: Earn while you learn, gain qualifications, and enjoy team-building events.
- Why this job: Make a real difference in customer journeys and develop valuable skills.
- Qualifications: Must be over 16, with GCSEs in Maths and English (or predicted results).
- Other info: Flexible working hours, inclusive culture, and opportunities for career growth.
Overview
GWR is the custodian of Brunel\’s railway, carrying passengers to over 275 stations in the South West. Be part of a team that aims to restore the railways as a friendly, relaxing, fast and efficient experience for customers. The apprenticeship offers on-board and station placements designed to build real customer service skills.
Who are you?
You’ll enjoy working with people, have great communication and teamwork skills, and bring enthusiasm to learn and broaden your knowledge. Essential requirements include being over 16 years of age, living within one hour of your chosen location, and GCSEs (or equivalent) in Maths and English (or predicted results).
Responsibilities
- Train and learn while you earn as a Customer Service Apprentice.
- Experience a variety of on-board and station work placements, including Station Operations, Gateline, Customer Host, Ticket Office and Revenue Protection.
- Learn from experienced colleagues and academic partners.
What you’ll gain
- Vocational training and development sessions, team-building events and on-the-job training.
- Opportunity to attain a Passenger Transport Level 2 qualification.
- Possibility to undertake the Duke of Edinburgh Business Gold Award.
Apprenticeship details
- Contracted to work 35 hours per week. Shifts start no earlier than 07:00 and finish no later than 20:00.
- Base location must be accessible by 07:00 by the apprentice, if public transport is unavailable.
- Working week is Monday through Saturday with a rest day and study day; overnight stays may be required during training periods.
- The apprenticeship starts on 9 March 2026 and runs for 18 months.
Salary
Starting Salary for Under 18s is £13,785 / Starting Salary for Over 18s is £23,005
Application process
- Completion of online application form
- Online testing
- If shortlisted, attendance at a selection event (dates vary by location)
- Closing date for applications: midnight 24 October 2025
Additional information
- For more information and queries regarding the application process, contact the Recruitment Team gwrrecruitment@gwr.com
- GWR is committed to equal opportunity and inclusive employment for all candidates.
Equality and inclusion
We all belong at GWR. We value diversity and provide flexible working options where possible. We maintain zero tolerance towards prejudice and support fair processes for all applicants.
If you require additional support to complete your application due to a disability or neurodivergent condition, please refer to available resources and contact options to ensure a fair process.
We are engaging with neurodiversity resources: https://www.healthassured.org/blog/neurodiversity/
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Customer Service Apprentice - Central Region employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice - Central Region
✨Tip Number 1
Get to know the company! Research GWR and its values. When you show up for interviews or selection events, drop in some knowledge about their mission and how you can contribute. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing scenarios with friends or family. The more comfortable you are talking to people, the better you'll perform during interviews and assessments.
✨Tip Number 3
Network like a pro! Connect with current or former GWR employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that can help you shine during the selection process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the GWR team. So, get that application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Apprentice - Central Region
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working with people.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant teamwork or communication experiences that showcase your ability to thrive in a customer-focused environment.
Check Your Details: Before hitting that submit button, double-check all your information. Typos and errors can make a bad impression, so take a moment to ensure everything is accurate and polished.
Apply Through Our Website: We encourage you to apply directly through our website for the best experience. It’s straightforward and ensures your application goes straight to us, making it easier for you to get noticed!
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Stuff
Before the interview, make sure you understand GWR's mission and values. Familiarise yourself with their services and how they aim to enhance customer experience. This will show your enthusiasm and commitment to the role.
✨Show Off Your People Skills
As a Customer Service Apprentice, you'll be working closely with people. Prepare examples of past experiences where you've demonstrated great communication and teamwork skills. Think about times when you resolved conflicts or helped someone out.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Even if the role is casual, showing that you take the interview seriously can set you apart from other candidates.
✨Ask Questions
At the end of the interview, don’t forget to ask questions. This shows your interest in the role and helps you determine if GWR is the right fit for you. Consider asking about training opportunities or what a typical day looks like for an apprentice.