At a Glance
- Tasks: As a Conductor, you'll ensure a safe and enjoyable journey for passengers.
- Company: Join GWR, the proud custodian of Brunel's railway, transforming train travel in the UK.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Other info: Shifts include weekends and early starts; must live within 60 minutes of Exeter St David's station.
- Why this job: Be part of a diverse team delivering exceptional customer service and making a real impact.
- Qualifications: Must be 18+, with customer service experience and the ability to handle challenging situations.
The predicted salary is between 30000 - 42000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you\'ll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You\'ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We\'re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety-critical role, you\'ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
- You must live within a maximum of 60 minutes\' travelling time of the depot
What to Expect
- Once you\'ve submitted your application, you\'ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
- After the vacancy closes, we\'ll review our database for any previous test results and update your application accordingly.
- You\'ll receive practice materials before being sent your online tests 7 days later.
- Once you\'ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\'ll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates.
- Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
- Full training will be provided, including a 7 to 8 weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK\'s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\'s a relaxing, efficient and enjoyable experience. That\'s why we\'re looking for people who will help us revalue rail and make every journey special.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗Exceptional Individuals – Neurodiversity🔗Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
Conductor employer: Great Western Railway (GWR)
Great Western Railway (GWR) is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. With comprehensive training, a defined benefit pension scheme, and benefits like free rail travel for you and your family, GWR fosters an inclusive environment where diverse talents can thrive. Located at the new depot near Exeter St David's station, employees enjoy the beauty of the South West while being part of a team dedicated to transforming train travel.
Contact Details:
Great Western Railway (GWR) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conductor
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Great Western Railway (GWR).
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Great Western Railway (GWR). Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Conductor
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Great Western Railway (GWR), make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Great Western Railway (GWR) and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Great Western Railway (GWR). Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Great Western Railway (GWR).
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Great Western Railway (GWR).
