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For Companies At a Glance
- Tasks: Ensure safe, on-time train departures and provide exceptional customer support.
- Company: Join GWR, a leading UK rail network with a focus on customer experience.
- Benefits: Enjoy free travel, competitive pay, and a pension scheme.
- Why this job: Be part of a dynamic team making a real difference in train travel.
- Qualifications: Strong communication skills and a team player attitude required.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference? Join us as a Service Delivery Assistant (Train Dispatcher)! We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!
What You'll Do?
- Provide outstanding customer service and assistance.
- Ensure safe and timely train dispatch.
- Provide helpful information and assistance to customers.
- Prioritise the safety of customers, colleagues, and visitors.
- Keep the station clean and secure.
- Collaborate with teams to provide real-time information during disruptions.
- Enhance customer security through your strong visibility within the station.
What We're Looking For?
- Strong team player, able to work independently.
- Excellent communication and basic numeracy skills.
- Computer literate and comfortable using apps.
Working Pattern?
You must be flexible to work shifts, including weekends and bank holidays. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect?
- After submitting your application, you will be invited to complete a Situational Judgement Test (recommended on a laptop/computer).
- Shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
- Successful candidates will be invited for a competency-based interview tentatively scheduled week commencing 02 March 2026.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
- Full training will be provided, including a 3-week training programme in Swindon.
Who are we?
GWR is proud to run one of the UK's most prestigious rail networks, connecting over 275 destinations from Cornwall and South Wales to London. With some of the newest trains in the country and over 100 million journeys each year, we're transforming how people experience train travel—making it faster, more relaxing, and customer-focused. Join our diverse team of over 6,000 people and help us deliver exceptional service on every journey.
Financial: Pension, share-saving schemes, payroll giving.
Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion: We all belong at GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!
Train Dispatcher in Chippenham employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher in Chippenham
✨Tip Number 1
Get to know the company! Research GWR and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your situational judgement skills! Since you'll be taking a Situational Judgement Test, try out some practice scenarios online. This will help you think on your feet and make confident decisions under pressure, just like you would as a Train Dispatcher.
✨Tip Number 3
Show off your communication skills! During interviews, share examples of how you've provided excellent customer service or worked well in a team. This will highlight your ability to thrive in a fast-paced environment and reassure them that you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and ready to take the first step towards joining our fantastic team at GWR.
We think you need these skills to ace Train Dispatcher in Chippenham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any relevant experience and how you thrive in fast-paced environments. We love candidates who are excited about making a difference!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Remember, we want to know how you can contribute to our team!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your communication skills and ability to work under pressure, as these are key for a Train Dispatcher. Show us why you're the perfect fit for this role!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at GWR. Don’t miss out on this opportunity!
How to prepare for a job interview at Great Western Railway (GWR)
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Train Dispatcher entails. Familiarise yourself with the responsibilities like ensuring safe and timely train dispatch, providing customer support, and collaborating with teams during disruptions. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of situations where you remained calm under pressure or made quick decisions that positively impacted others. This will demonstrate your suitability for the fast-paced environment.
✨Practice Situational Judgement Tests
You’ll likely face a Situational Judgement Test as part of the application process. Brush up on your decision-making skills by practising similar tests online. This will help you get comfortable with the format and improve your ability to think critically under pressure, which is crucial for a Train Dispatcher.
✨Be Ready for Competency-Based Questions
During the competency-based interview, expect questions that assess your teamwork, communication, and problem-solving abilities. Prepare specific examples that highlight these skills, especially in scenarios relevant to train dispatching. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
