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- Tasks: Deliver excellent customer service and assist passengers at ticket barriers.
- Company: Join a dynamic team at a leading transport service.
- Benefits: Flexible shifts, full training, and a chance to make a difference.
- Why this job: Be the friendly face that enhances every passenger's journey.
- Qualifications: Must be 18+, with strong communication skills and a positive attitude.
- Other info: Opportunities for both current and future roles available.
The predicted salary is between 13 - 16 £ per hour.
Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently? If so, we have the perfect opportunity for you!
Join us as a Gateline Assistant! We are looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you will help create a positive experience for every customer.
What You’ll Do:
- Provide exceptional customer service at ticket barriers.
- Operate and manage automatic ticket gates.
- Check and issue tickets, helping customers without valid fares.
- Maintain a clean, safe, and organized gateline area.
- Sell tickets using a mobile machine when needed.
Working Pattern:
You must be flexible to work shifts, including weekends and bank holidays. Due to the nature of the shifts involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect:
After submitting your application, you will complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview tentatively scheduled week commencing 9th February. Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.
Gateline Assistant in Chippenham employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant in Chippenham
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your customer service skills and ability to handle pressure.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the role and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Gateline Assistant in Chippenham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Gateline Assistant role.
Demonstrate Team Spirit: Since teamwork is key in this role, let us know about your experiences working in a team. Share stories that show how you collaborate with others and maintain a positive attitude, especially under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and the application process there!
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about creating positive experiences. Be ready to discuss how you handle difficult situations and keep a calm demeanour under pressure.
✨Familiarise Yourself with Ticketing Systems
Since you'll be operating ticket barriers and possibly selling tickets, it’s a good idea to understand how these systems work. Research common ticketing processes and be prepared to explain how you would assist customers with fare issues or ticket purchases.
✨Show Off Your Team Spirit
This role requires a strong team player attitude. Think of times when you've worked well in a team and be ready to share those stories. Highlight your ability to collaborate and support your colleagues, especially in a busy environment.
✨Prepare for Competency Questions
Expect competency-based questions during the interview. Prepare by thinking of specific situations where you've demonstrated the skills mentioned in the job description, like communication and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.