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- Tasks: Be the friendly face of GWR, ensuring safe and enjoyable journeys for passengers.
- Company: Join Great Western Railway, a leader in customer service across the West of England.
- Benefits: Full training provided, flexible shifts, and a supportive team environment.
- Why this job: Make a real difference in people's travel experiences while developing your skills.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
- Other info: Must be 18+, live within 60 minutes of the station, and pass safety assessments.
The predicted salary is between 24000 - 36000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you'll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You'll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We're Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays).
Key Details?
As this is a safety crucial role applicants must be 18 or over and live within 60 minutes travelling time of station to apply. As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests. Full training is provided to set you up for success in the role.
What to Expect?
After submitting an application, complete an online Situational Judgement Test (recommended on a laptop or computer). We will review any previous test results and update your application accordingly. If further testing is required, you will be provided with practice materials for the Stage 1 assessments, followed by online tests (recommended on a laptop or computer) one week later. All tests must be completed within the specified deadlines. Once testing is complete, your application will be reviewed by the hiring manager. If shortlisted, you will be invited to attend an assessment day, which includes group exercises and a competency-based interview. Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening) and complete a Basic DBS check. Full training provided, including an 8 week programme in Swindon to prepare you for the role.
Conductor in Bristol employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor in Bristol
✨Tip Number 1
Get to know the company! Research Great Western Railway and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your assessment day, try out some situational judgement tests online. Familiarising yourself with the format will boost your confidence and help you perform better when it counts.
✨Tip Number 3
Show off your customer service skills! During interviews and group exercises, share specific examples from your past experiences where you’ve handled customer queries or tricky situations. This will demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Conductor in Bristol
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can connect with our customers.
Tailor Your Application: Make sure to tailor your application to the Conductor role. Highlight any previous customer service experience and how it relates to providing a safe and enjoyable journey for passengers. We love seeing how your skills match what we’re looking for!
Check Your Details: Before hitting that submit button, double-check all your details. Make sure everything is accurate and up-to-date, especially your contact information. We want to be able to reach you easily if you’re shortlisted!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the application process right there.
How to prepare for a job interview at Great Western Railway (GWR)
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Conductor at Great Western Railway entails. Familiarise yourself with their values and the specific responsibilities mentioned in the job description. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've handled customer queries or difficult situations. Highlight your ability to stay calm under pressure and how you’ve gone the extra mile for customers.
✨Practice Situational Judgement Tests
As part of the application process, you'll need to complete a Situational Judgement Test. Practise similar tests online to get comfortable with the format. This will help you think on your feet and respond effectively during the actual assessment.
✨Be Ready for Group Exercises
During the assessment day, you’ll likely participate in group exercises. Brush up on your teamwork skills and be prepared to collaborate with others. Show that you can communicate effectively and contribute positively to group discussions.